Retail Store Manager

Overview

Retail Store Manager - 2899 at First Cash

Pay range: $14.70 to $22.40 per hour. In addition to the hourly rate, a very lucrative monthly bonus may contribute to total annual income.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). A Store Manager is accountable for day-to-day store operations and promoting a positive, productive environment. The Store Manager will lead, coach, and develop store employees, recruit and retain top talent, and be responsible for maximizing financial goals and managing customer relations and satisfaction.

The role requires analyzing the store’s financial statements to ensure goals are met and making adjustments as necessary. The Store Manager commits to the company’s asset protection program through inventory control, policy adherence, and securing customer loans. The position may involve promoting the business using internal and external marketing tools and targeting new customer acquisitions. All employees work with jewelry and general merchandise, including tools, electronics, and firearms (in FFL locations).

The successful Store Manager will receive a competitive wage plus a bonus based on store performance. This position reports to the area District Manager.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and addressing customer issues promptly.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, manage cash drawers and merchandise, and ensure procedures protect assets.
• Ensure asset protection through inventory control and secure customer loans.
• Administer store processes including inventory, loan management, merchandising, store presentation, systems, and reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to align with the store’s mission and profit objectives.
• Maintain up-to-date product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds and perform duties for extended periods (standing, walking, bending, etc.).
• Demonstrated ability to supervise others.
• Ability to work with firearms and become firearms certified.
• May assist customers outside the building or retrieve products from exterior storage areas.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule including weekends and holidays; 45+ hours per week; hours may vary by location.
• Computer literate; able to operate POS systems and common office machines.
• Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision; excellent work ethic and business sense.

• Comprehensive Medical, Dental, Vision, Life, and other voluntary options (eligibility required).
• Earned Wage Access program (up to 50% of earned wages, up to 7x per payroll cycle).
• Unlimited commission potential above hourly base rate.
• Vacation: 1 week after 6 months; additional weeks after 1 year; 2 weeks after each anniversary; 120 hours after 5 years.
• Sick/Personal time: 8 hours after 6 months; 16 hours per anniversary years 2–5; 24 hours after 5 years.
• Employee discounts on first day of active employment.
• Tuition reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to 10,000+ discounts via First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to First Cash Pet Insurance program.

The employee commission incentive plan is proprietary to First Cash. Store Managers receive a commission based on the store’s monthly gross profit. Applicants receive more details during the interview process.

Note:

This description is not all-inclusive; duties may be reassigned as needed. Management can assign duties at any time. A binding arbitration agreement may be required upon offer. Pay rates will not be below applicable local minimum wage requirements.

First Cash is an Equal Opportunity Employer. First Cash will provide reasonable accommodations for qualified individuals with disabilities. For more information, see First Cash’s privacy policy.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Other
• Job function:
  Sales and Business Development