Store Manager, Retail & Store Manager

Summary

• Sales and Customer Service Oriented
• Goal & Deadline Driven
• Professional, Friendly, Diplomatic, and Proactive
• Motivator, Coach, and Delegator
• Organized and Detail Oriented, yet Creative
• Excellent Communicator
• Computer Literate - Net Suite, Microsoft Excel and Word, email
• Physically Able to Move Light Furniture, Boxes, and Merchandise

• Creating and fostering a customer service environment that models the vision and values of the company; training, coaching, and role playing with staff to ensure Customer Service standards are met
• Monitoring Sales & Payroll Target Daily, along with other metrics; developing Daily Sales Plans to meet targets
• Supervising Assistant Manager, sales staff, and contract workers
• Motivating sales staff to reach or exceed store sales goals and visual merchandising standards
• Hiring, training, coaching, and scheduling sales staff to meet the needs of the business; monitoring sales to payroll ratio and scheduling to payroll budget;
  Completing Bi-Weekly Payroll
• Developing and maintaining merchandise displays, signage, and cleanliness, stock levels, and overall store appearance;
  Working with the Corporate Visual Manager and Regional Manager on a regular basis to ensure that visual standards are being met
• Evaluating sell through and effectiveness of displays in terms of sales dollars and ease of access
• Enforcing store policies with customers and employees
• Communicating all store needs to Regional Manager through weekly meetings and ad hoc discussions
• Monitoring and communicating with store merchants on a frequent basis regarding sales and visual presentation of their booths
• Planning and executing Special Events in the store