Gulf Coast JCB - Parts Advisor

Company Profile

Gulf Coast JCB is the authorized JCB dealer for South Louisiana, committed to delivering industry-leading products, responsive support, and a customer experience rooted in honesty, urgency, and professionalism. We invest in our people and offer highly competitive compensation for individuals with the drive to excel personally and professionally.

The primary function of the Parts Advisor role is to manage the ordering, tracking, distribution, and storage of parts, ensuring the prompt return of damaged or unused parts. Parts Advisor handles customer orders, maintains parts inventory, utilizes the DMS for inventory and recordkeeping, and serves counter customers.

Position Type: Full time, Non-Exempt

• Responsible for ordering parts from preferred vendors, tracking parts for arrival, distribution, storage, and ensuring the prompt return of damaged or unused parts.
• Handles all customer orders in keeping with company customer satisfaction practice and maintains parts inventory to support all products within APO, along with reviewing the previous month’s sales/profit performance with key stakeholders to determine where improvements can be made to increase profitability.
• Utilizes DMS for inventory, recordkeeping, parts information, etc.
• Serves counter customers or acknowledges promptly upon approaching the parts counter.
• Suggests at least one additional related item to each customer on every call (upsell).
• Communicates all customer relationship issues to the General Service Manager, including complaints, and obtains all pertinent information before reporting and suggesting a course of action.
• Enters all parts sales orders promptly and correctly in the computer for printing and shipping. All parts orders are to be completed daily, assisting co-workers as needed.
• Tracks incomplete order status (outstanding orders, backorders, and credits) and follows up as necessary.
• Processes parts returns the day received, checks for condition, and ensures they are stocked the same day.
• Assists with filling Field and Shop Tech part orders. Checks in workorder parts, labels, and distributes immediately upon receipt or stores in an organized manner until the assigned job is ready for the part.
• Analyzes current inventory and spot-checks to ensure actual inventory coincides with computerized inventory, along with reviewing back orders, etc.
• Maintains neat lobby display and counter work area to ensure company standards and appearance.
• Ensures all Dealer Parts targets/goals are met and maintains all KPI information for tracking targets.
• Inspects all parts for damage, quality, and accuracy; returns and re-orders any damaged or incorrect parts.
• Complies with all Dealer and OSHA safety rules, guidelines, and standards.
• Performs other related duties as assigned.

• Customer Oriented:
  Demonstrates concern for satisfying external and internal customers, responsive and effective in addressing concerns, and maintains a positive attitude with customers.
• Adaptability:
  Adapts to changing business needs and responsibilities, seeks solutions and is open to new ways of doing things.
• Safety:
  Supports and follows safe work behavior and prioritizes safety in the workplace.
• Job Specific
  
  Skills:
  
  Demonstrates required knowledge and skills to resolve job-related challenges and apply them effectively.
• Communication:
  Uses active listening and clear communication; keeps others informed and avoids surprises.
• Results Oriented:
  Demonstrates urgency and commitment to achieve results, prioritizes tasks, and meets deadlines without sacrificing quality.
• Credibility:
  Demonstrates responsibility, reliability, trustworthiness, confidentiality, and punctuality.

• Prior parts experience a plus.
• Prior warehouse experience preferred.
• Prior customer service experience preferred.

• Strong computer skills and aptitude to learn new programs.
• Exceptional communication skills, verbal and written.
• Ability to read and understand the basics of repair instructions, written estimates, and work orders.
• Outstanding organizational and multi-tasking skills; able to adapt to a fast-paced environment.
• Personable, friendly demeanor with a solid customer service approach to internal and external customers.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED

JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at