Tire and Battery Service Advisor

Base pay range

$18.00/hr - $25.00/hr

This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Be a Team Member, Be an Expert, Be a Techie, Be an Owner, Be a Talent Ambassador, Act with Integrity, Serve our Customers and Members, and Strive for Excellence while delivering exceptional service and supporting the Sam's Club community.

Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources and mentoring new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.

Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, Tire Pressure Monitoring systems, product specifications and seasonality, demonstrating knowledge of Point of Sale systems, phone and in‑person selling techniques.

Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.

Communicates equipment, tools and supplies needs to TBC Lead, tracking and monitoring returns and special orders, operating cash registers, processing transactions, working hands‑on in the physical area, maintaining accurate inventory audit safety and compliance standards, reporting TBC complaints, safety hazards and problems with products/services and work areas, completing paperwork logs and other required documentation, ensuring merchandise is packaged, labelled and stored in accordance with company policies and procedures, identifying member needs, assists members with purchasing decisions and resolves issues and concerns.

Being a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products, developing influencing and inspiring others for working in a style that is respectful, supportive and team oriented, understanding the roadblocks and assisting in training team members. Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties and feedback.

Embraces differences in people, cultures, ideas and experiences creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent. Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Strengthens the team by helping developing and mentoring others, recognizes others contributions and accomplishments.

Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent.

Delivers results while putting the customer first. Makes decisions based on reliable information, balances short and long‑term priorities and…