Busser

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent to discover their strengths and develop them to continue growth within the company.

Looking For Perks? We’ve got you covered!

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages
• Paid Time Off

Busser (Full-time & Part-time)

The Busser is responsible for providing exceptional customer service to both our internal and external guests. A smile, kindness, courtesy, and industry knowledge are all pre‑requisites of the job. Running and serving food, bussing, assisting the food servers, and managing a clean and organized workstation are the daily responsibilities for this position. Customer service, timeliness, and being a team player are the values that make our runners/bussers and the property successful.

Responsible for performing all duties according to policies, procedures, guidelines, alcohol laws, and Internal Controls.

• Participate regularly in departmental and company meetings.
• Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.
• Fast paced position with high standards of cleanliness, food safety, and sanitation.
• Knowledgeable in the products the company serves.
• Understands brand standards and customer service are what makes this position successful for the company and the team members.
• Sets and keeps the restaurant and surrounding areas properly stocked, clean, safe, and organized.
• Serve Guest water and refill guest beverages.
• Assist restaurant servers as needed.
• Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.
• Communicates all guest service opportunities and product shortages or issues to management.
• Knows and complies with all rules, regulations and policies of the food and beverage department and state.
• Follows the company’s attendance policy as well as other rules and regulations set forth in the handbook.
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
• Ensure customer service standards steps are met and retained.
• Other duties as assigned.

Qualifications

• 1 year Cocktail Server experience in a fast‑paced environment, required.
• Food Handler Certification, required.
• High School Diploma/GED, required.
• Must be 21 years of age or older.
• Hep A vaccination on, or before, first day of work.
• Must be able to work Weekends, Nights and Holidays.
• Able to effectively communicate in English via verbal and written.

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

• Not Applicable

• Full-time

• Management and Manufacturing
• Gambling Facilities and Casinos

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