Beverage Server - Casino Bar; Queen Casino Baton Rouge

Responsibilities

• Participate regularly in departmental and company meetings
• Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.
• Prepares alcoholic and non-alcoholic drinks to specifications and serves them in an orderly and timely fashion.
• Ensure guest is 21 or older before serving alcoholic beverages by accurately checking guest .
• Knowledgeable in the products the company serves.
• Properly operates the point of sales system, accounts for all service items, and keeps a balanced bank.
• Understands salesmanship and customer service is what makes this position successful for the company and the team members.
• Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.
• Sets and keeps workstations and casino floor areas properly stocked, clean, safe, and organized.
• Serves drinks, greet guests, busses and runs drinks, does side work, plus any other normal functions required to service our guests under normal operating conditions.
• Communicates all guest service opportunities and product shortages or issues to management.
• Knows and complies with all rules, regulations and policies of the food and beverage department
• Follows the company’s attendance policy as well as other rules and regulations set forth in the handbook.
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders
• Must abide by all state and local liquor laws
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained
• Other duties as assigned

• 1 year Cocktail Server experience in a fast-paced environment, required
• Food Handler Certification, required
• High School Diploma/GED, required
• Must be 21 years of age or older
• Must have basic mathematical skills
• Must be able to work Weekends, Nights and Holidays
• Able to effectively communicate in English via verbal and written
• Must be able to obtain and maintain a State Gaming License, if applicable
• Must be able to obtain and maintain a Liquor certification, if applicable

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.