Veterinary Client Service Representative

Veterinary Client Service Representative

This position is located in Baton Rouge, LA at the Sherwood South Animal Hospital & Emergency Center. We are looking for an experienced Client Service Representative to join our INCREDIBLE team. The role involves helping to strengthen relationships with clients, managing front‑desk logistics, and ensuring the best customer service experience while supporting hospital operations.

• The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile.
• Client service experience and at least 1 year in veterinary medicine are highly preferred.
• Excellent communication skills and a team‑oriented attitude.
• Outstanding multi‑tasker.
• Must be able to work rotating weekends and selected holidays.
• Desire to practice empathetic, gold‑standard medicine.
• Positive, kind, and trustworthy in communication with patients, team members, and clients.
• Desire to constantly grow and advance as a valued member.

• Help strengthen client relationships by greeting them and their pets, and by helping new clients complete registration. Notify clients of expected wait times.
• Educate clients and answer non‑medical inquiries.
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Monitor email and faxes regularly.
• Schedule appointments, including in‑office diagnostics, and communicate with referring hospital staff to access patient records. Create appointment reminders and reschedule missed appointments.
• Maintain computer records with up‑to‑date client and patient data, verifying each patient entering the hospital.
• Maintain front desk, reception area, waiting areas, and exam rooms in a neat and clean manner.
• Ensure financial responsibilities are met: review charges upon discharge, ensure accurate reconciliation of cash drawer with computer‑generated reporting.
• Be willing to guide, mentor, and support fellow team members.

Sherwood South Animal Hospital Emergency & Critical Care provides primary, emergency, urgent care, boarding, bathing, and dentistry for dogs and cats throughout the greater Baton Rouge area and surrounding parishes. Our commitment to high‑quality medicine and compassionate care sets us apart in the community.

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr‑ental leave for when you adopt a pet
• Employer‑sponsored childcare and elder care
• Personalized care for every family‑forming journey
• Discretionary funds and free CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

At Thrive, you will develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill‑building programs, including free library courses and virtual workshops. Our mission, commitment to diversity, inclusive environment, and support for mental health make working at Thrive a rewarding experience.

• Access to free library of continuing education courses – ThriveU
• Live, virtual interactive workshops to develop leadership skills
• Program designed to teach fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment across the nation
• Leadership training for a thriving and long career in the veterinary profession

Vet‑founded and Austin‑born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide. We bridge general practice, urgent care, specialty, and emergency care, ensuring each hospital benefits from Thrive's resources while maintaining unique identities. We value inclusive culture and work‑life balance and provide mental health support 24/7.