Veterinary Client Service Representative

Veterinary Client Service Representative

Join to apply for the Veterinary Client Service Representative role at Thrive Pet Healthcare

Sherwood South Animal Hospital & Emergency Center is hiring an experienced Client Service Representative to join our INCREDIBLE team! At Sherwood South Animal Hospital & Emergency Center you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

And, we have plenty of fun along the way!

As a Client Service Representative (CSR), you will play an important role in pets' lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSRs are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.

• The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!
• Client service experience and 1 year experience in veterinary medicine are highly preferred
• Great communication skills - Team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Must be able to work rotating weekends and certain holidays
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

• Help strengthen relationships with our clients by greeting them and their pet! Help new client's complete registration and notify them of expected wait times.
• Educate clients and answer non-medical inquiries
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
• Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
• Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

At Sherwood South Animal Hospital Emergency & Critical Care, we offer primary, emergency, urgent care, boarding, bathing and dentistry for dogs and cats in the greater Baton Rouge area including east and west Baton Rouge Parish, Zachary, Denham Springs, Central and Prairieville. Whether you're here for an emergency, to visit your veterinarian for a wellness check or preventative medicine or are dropping our pet off for our comfortable luxury boarding resort or pet spa, know you'll experience the Sherwood South Animal Hospital difference we provide for pet owners in the Baton Rouge area.

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance.

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment - across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life. Join us where #We Thrive Together . We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support. At Thrive Pet Healthcare, we are committed to…