Liability Team Manager - Baton Rouge, LA

Responsibilities

• Direct the claims handling activities of a Team of four to eight Claim Reps from initial assignment to reassignment or resolution.
• Direct the claims handling activities of a Team of four to eight Claim Reps from initial assignment to reassignment or resolution.
• Approve timesheets, monitor PTO requests and work with HR to ensure compliance of the Team
• Provide insight and direction to the degree necessary based on claim complexity and individual Claim Rep ability
• Review check issuance requests in a timely manner for appropriateness and accuracy and authorize check issuance where appropriate.
• Review claims for partial or full coverage denial consideration.
• Establish practices, in accordance with peers and executive management, that assure the satisfactory performance of the Team in the areas of customer service, severity, file handling quality and disposition.
• Communicate the organization’s claims handling procedures, attendance expectations and standards of professionalism to Team members and assure compliance.
• Identify, document and address performance deficiencies in a timely and appropriate manner, and in accordance with the company’s performance discipline policy.
• Monitor the utilization of external vendors to assure that the proper expense vs. exposure balance is being maintained.
• Provide ongoing training, coaching, mentoring, encouragement, constructive criticism and praise to Team members to maintain high level of energy, enthusiasm and professionalism.
• Conduct regularly scheduled claim files reviews, diary reviews and closed file audits, in order to provide direction in ongoing claims and performance feedback on closed claims.
• Accumulate and compile information and prepare & present periodic Performance Evaluations to Team members to assist in professional development.
• Regularly utilize and share various claims reports to obtain needed information in the management of your Team and to keep the Team informed, motivated and updated on their work product
• Serve as liaison between company and external vendors or service providers on issues of performance, level of service, expense containment or developments that impact the Claim organization.
• Document activities in claim file notes in clear, complete & concise manner.
• Actively participate in meetings, discussions and Round tables with subordinates, peers and executive management (claims and otherwise) on topics ranging from individual claim file issues to office environment considerations to long term strategic planning for the organization.
• Assist Team members as necessary to achieve performance objectives of the Team and the Company through active claims file “scrubbing” and if necessary, through Performance Management
• Keep open communication with upper management as to the trends, productivity and issues faced by your Team

Qualifications

• Five or more years of experience in a personal lines automobile insurance claim environment is required. Successful experience as a Litigation Claim Rep, Senior Casualty Claim Rep, or similar supervisory position is a prerequisite.
• College degree is preferred.
• Thorough, demonstrable knowledge of the technical disciplines primarily engaged in by the Claim Rep Team to be managed is essential.
• Proven, demonstrable skills as a coach, trainer, mentor and performance manager are required.
• Strong written & verbal communication skills; prioritization & time management skills; ability to multitask; act independently & decisively and take direction are required.