State Risk Adjuster ; Property Claims Manager

Overview

The Division of Administration/Office of Risk Management has a vacancy. This job title has an assigned pay grade of AS-619. The Office of Risk Management (ORM) administers the comprehensive risk management program for the State of Louisiana and manages all state insurance coverage, tort claims, and related risk management activities. ORM also serves as the State of Louisiana public facilities sub-recipient representative for FEMA Public Assistance Grants when designated by the Commissioner of Administration.

• Direct and oversee ORM first-line supervisors responsible for monitoring TPA desk examiners, claim adjusters, and catastrophe adjusters, including review of complex commercial property claims, coverage determinations, scopes of damage, and high-profile files.
• Exercise comprehensive TPA contract oversight by evaluating claim files against performance standards and guidelines, ensuring compliance with contract terms, leading quarterly unit meetings, and conducting performance reviews of the TPA and its personnel.
• Monitor and manage complex claims activities, including subrogation matters and litigation coordination with legal counsel, preparation and review of sensitive correspondence, and maintenance of detailed reports for senior leadership.
• Lead catastrophe and disaster response functions by evaluating catastrophe adjuster work, recommending activation of Emergency Adjusting Services, providing ongoing verbal and written briefings to executive leadership, and supporting statewide FEMA recovery efforts for federally declared disasters.
• Apply advanced analytical and Excel skills to collect, track, and analyze large, complex datasets; identify trends, inaccuracies, and cause-and-effect relationships; and oversee the development of highly specialized and complex reports.
• Consult with staff to ensure efficient, lawful, and goal-aligned operations; recommend and implement internal policies and process improvements; and assist leadership in workforce development, including professional growth plans and identification of training needs.

Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Disability Information: Louisiana is a "State as a Model Employer" for People with Disabilities.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Important: Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

A criminal history check may be conducted on all new hires as well as employees changing positions, including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system. Applicants qualifying based on college training or receipt of a bachelor's degree will be required to submit an official college transcript to verify credentials claimed prior to appointment.

Please attach a copy of your transcript to your application where possible. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact: Erica R. Gay, HR Specialist, Division of Administration/Office of Human Resources. Email:
Erica.

Gay