Branch Manager: Baton Rouge

Overview

The Branch Manager is responsible for leading and supporting branch staff to deliver exceptional member service across account transactions, loan applications and new account services. This role oversees daily branch operation to ensure efficient service delivery, strong employee performance, and high levels of member satisfaction. The Branch Manager reports directly to the Chief Executive Officer (CEO).

• Lead and support branch staff to provide exceptional member service across account transactions, loan applications and new account services.
• Oversee daily branch operations to ensure efficient service delivery, strong employee performance, and high levels of member satisfaction.
• Provide effective leadership, coaching and professional development to the LES team within the branch.
• Manage staff oversight, including resolving employee concerns, enforcing accountability and organizational standards, conducting performance evaluations, managing staffing and scheduling, and administering corrective or disciplinary actions as needed.
• Manage day-to-day ATM preparations and processing and maintain security at the Airline Location with BRCP.
• Assist with hiring and termination of employees in partnership with the CEO; ensure new and existing employees receive comprehensive training to deliver high-quality member service.
• Coordinate Human Resources responsibilities, including onboarding, communicating LESFCU benefits (health, dental, vision, group life insurance), providing employee handbook and policies, managing benefit renewals, open enrollment, and related employee records.
• Coordinate employee leave (vacation, annual leave, medical appointments).
• Oversee membership operations, including fraud prevention as loss mitigation, deposit accounts, loan and new account queue management, with a focus on profitability and safeguarding credit union assets.
• Handle escalated or complex member concerns professionally and timely to minimize reputational risk.
• Support the CEO in leading community outreach initiatives to enhance brand visibility and member engagement.
• Prepare end-of-month, quarterly, and year-end reports, and complete annual tax reporting not processed through Netchex.

• Minimum 5 years of experience in a financial institution (preferably a credit union), including a combination of teller and/or contact center experience with at least 3 years of lending or loan processing experience.
• At least 3 years of supervisory experience within a financial institution.
• Eligible to be licensed to sell all necessary insurance products; credit-worthy and able to pass a background check.
• 3–4 year college degree in Business Administration, Finance, or another business-related field; additional experience may be considered in lieu of education.
• Excellent communication skills (oral, written, and telephone) and strong problem-solving abilities; attention to detail and strong member service skills; strong supervisory skills.

• Monday–Friday 8:00am–4:30pm
• Availability to attend Training Workshops and Conventions locally or out of town

• Medical, Dental and Vision Insurance with employer contribution (50% of employees and family)
• Employer-paid Group Life Insurance
• Voluntary ancillary products (Cancer, Life, Disability) 100% paid by employees
• Paid Vacation & Sick Leave
• Approximately 12 Paid Holidays (State and/or Federal), including a Birthday Day Off
• 401K Plan with Employer Match of up to 7% and a discretionary profit-sharing contribution

LES Federal Credit Union was chartered in 1950 by the employees of the Louisiana Department of Labor. The purpose of this credit union is to promote thrift among its members by affording them an opportunity to accumulate their savings, and to create for them a source of credit for provident or productive purposes. LES Federal Credit Union is a full-service financial cooperative dedicated to serving our membership’s financial needs.

We offer a full line of deposit services as well as many types of low-interest loans and additional services.

The mission of LES Federal Credit Union is to provide maximum services to investors and borrowers alike, utilizing educated, professional, and loyal personnel and volunteers, while maintaining a competitive risk-free environment, still adhering to the credit union philosophy of “People Helping People,” and continuously seeking innovative ideas for a future.

LES Federal Credit Union is an Equal Opportunity Employer and a drug-free workplace.

Interested applicants may send resume to

LES Federal Credit Union
8183 Airline Hwy
Baton Rouge, LA. 70815