Manager of Collections and Client Services

Manager of Collections and Client Services

Join to apply for the Manager of Collections and Client Services role at Prime Occupational Medicine.

• Oversee key corporate collections, client billing lifecycle, track payments and manage client services.
• Handle heavy volume assignments for key corporate clients to ensure all client issues, specialized billing, and internal protocol are followed and met.
• Build strong relationships with clients to understand their needs by ensuring billing contracts and related issues are accurate before issuance.
• Identify new business updates for PRIME and clients by relaying and implementing correct processes.
• Manage customer relations and address all concerns as point of contact.
• Monitor client usage and identify any potential issues.
• Act as liaison and work closely with internal teams (customer care, accounting, clinics) to ensure best services and accurate information is provided to the client in a timely manner.
• Identify areas for improvement in the collections process and implement changes to enhance efficiency.
• Manage all collection processes.
• Coordinate and oversee specialized billing.
• Correctly handle incoming and outgoing payments and process the transactions within an established timeframe.
• Prepare reports and analyze accounts status, aging, and collection performance for management review.
• Create reports for reconciliation and management while observing all relevant regulations.
• Conduct account receivable meetings.
• Receive the incoming payment and related remittance.
• Maintain accurate and up-to-date financial records in accordance with PRIME's policies and procedures.
• Ensure compliance within financial, state, and federal regulations.
• Address customer inquiries.
• May be required to work overtime and/or holidays.
• May be required to travel.
• Must have reliable transportation.
• Other duties as assigned.

• Three (3) years of medical or client billing and accounts receivable experience.
• Excellent customer support and communication skills.
• Strong problem solving skills required.
• Ability to work independently, multi-task and set daily goals to meet deadlines.
• Resourceful mindset and strong attention to detail.
• Knowledge of local, state and national laws and regulations related to financial services.

Sitting for prolonged periods, lift, carry, push, pull objects up to 30 pounds. Repetitive motion. Extensive use of computers and keyboard. Must have close visual acuity for preparing and analyzing data, transcribing, viewing a computer terminal. Work is performed in an office environment and requires operating standard office equipment and keyboards. Must be able to lift and carry parcels, packages and other items, walk short distances, drive a vehicle to deliver and pick up materials.

Must be able to climb stairs daily on their own.

Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in context of workflow, ability to communicate with employees and visitors, ability to complete tasks in situations that have speed or productivity quota.

Mid-Senior level

Full-time

Accounting/Auditing and Finance

Medical Practices

We are an equal opportunity employer.