Director of Operations, Louisiana

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

The Director of Operations supports strategic operations efforts in alignment with the Louisiana leadership team. This role will take accountability for branch financial results, developing budget and non-sales strategic plans on behalf or in partnership with the branch manager. Responsible for merger & acquisition onboarding to support the integration of new merger partners into the organization.

• Responsible for the execution of divisional, regional, practice and branch projects
• Support the development of branch strategy, goals, performance, and value proposition, including dominant priorities
• Manage internal communication and change management of the branch strategy, goals, performance and value proposition

• Responsible for the coordination of local office audits, e.g. corporate, divisional, third party
• Will support E&O Tracking and Reporting
• Oversee the collection of local carrier supplemental compensation arrangement for Revenue Disclosures

• Coordinate with GBS Finance and Area Presidents to create annual revenue and related client expense budget, update annual revenue forecasts and monitor annual operating expense forecasts
• Coordinate with GBS Finance and Area Presidents to approve branch expenses, including T&E, vendor payables, etc.
• Coordinate with GBS Finance and Area Presidents to research/resolve outstanding aged receivables
• Coordinate with Branch Managers on timely submission of locally received commission checks and statements to Finance
• Coordinate with GBS Finance, Area Presidents and Producers to monitor monthly commissions and follow up on missing commissions with account teams and/or carriers

• Onboard (mentor and train) new Operations team members
• Complete forms such as staffing requisitions, online terminations, Benefits Upon Termination letters
• Support Human Capital Workforce Planning for Operations roles
• Provide administrative support for Corporate/Divisional training held locally (CSS, Leadership Essentials)

• Support Merger Due Diligence and post integration triage with merger partners to resolve issues, work through earn-out issues, etc.
• Prepare due diligence report incorporating compliance and technology findings (Regional Ops)

• Work with Sales and Client Service leaders within the branch to plan and execute on initiatives intended to yield positive results in those areas

Required:

Bachelor's degree and 5 years related experience required.

Preferred:

• Strong multi-level relationship building skills, excellent oral and written communication skills and the ability to work towards team and individual goals
• Prior employee benefits brokerage experience preferred
• Excellent written and oral communication skills
• Superior presentation skills
• Strong analytical, organizational and problem solving capabilities
• Must be independent, self‑motivated, and goal and people‑oriented
• Proactive approach with attention to detail and proven ability to follow through

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including,…