IT Field Support Technician_Baton Rouge

Our mission is simple :

• we want to partner with you to find the right position for your future.
• Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.
• Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team.
• Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products.
• Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.
• Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

• $40 per call / $5 per call per diem Dell / Lenovo certification training

• Providing customer break fix support for designated equipment
  Communicating clearly in written and verbal form
  Possess excellent customer service skills
  Accepting and delivery of all service calls assigned
  Completing all administrative tasks associated with each call
  Responsible for control and return of assets and inventory
  Other duties may be assigned to meet business needs
  May provide functional guidance to colleagues

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  Ability to drive yourself to client locations
  Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
  Reliable transportation with valid registration and adequate insurance
  Additional requirements may exist if offer of employment is extended
  Must own a basic repair tool kit