Business Consulting - Finance Transformation - Global Business Services - Senior Manager

Location:

Anywhere in Country

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As organizations accelerate their transformation agendas, Global Business Services (GBS) has become a strategic enabler for scale, efficiency, and enterprise-wide value. Our GBS team partners with global clients to assess, design, deliver and enhance next‑generation GBS and Outsource models that integrate digital capabilities, drive cross‑functional collaboration, and unlock continuous improvement.

We are seeking a Global Business Services Senior Manager to join our growing practice and help clients reimagine their operating models across finance, HR, supply chain, procurement, and technology. This is an opportunity to shape how leading enterprises leverage GBS to support growth, resilience, and innovation.

In this role, you will lead client engagements across domestic and large multi‑national companies, focused on GBS strategy, operating model design, transformation, and performance improvement. You will guide cross‑functional teams, collaborate with C‑suite stakeholders, and bring deep expertise across shared services, outsourcing, process optimization, enterprise digital capabilities, and global delivery models.

You will also play a key role in practice development—contributing to go‑to‑market strategy, thought leadership, sector‑oriented offerings, and talent development. This position offers significant visibility and the ability to influence high‑impact programs across industries, including consumer, energy, health and life sciences, industries, technology, media and entertainment and technology, and industrial manufacturing.

• Sell, deliver and manage GBS transformation projects in areas such as:
  • GBS Strategy & Operating Model Design
  • Lead design of end‑state GBS models across functions (Finance, HR, IT, Procurement, Supply Chain, Customer Operations)
  • Assess client maturity and build strategic roadmaps aligned to enterprise goals
  • Develop future‑state process architectures, governance models, service catalogs, and organizational structures
  • Shape cross‑functional service management frameworks including SLAs/OLAs, performance dashboards, and continuous improvement mechanisms
• Sector‑Focused Delivery
  • Consumer & Retail:
    Demand planning, omnichannel order‑to‑cash, global procurement
  • Industrial Manufacturing:
    Integrated supply chain centers, procurement excellence, engineering support
  • Technology, Media & Telecommunications:
    Scalable digital operations, cloud‑enabled shared services
  • Health & Life Sciences:
    Compliance‑driven GBS models, R&D support services
• Lead Cross‑Functional GBS Transformation programs integrating automation, analytics and workflow technologies, incorporating Alliances such as Service Now
• Drive transitions, migrations and change management across global delivery networks
• Partner with digital and technology teams to embed AI, RPA, data platforms and intelligent workflow solutions into GBS operations
• Manage day‑to‑day project delivery, ensuring quality, timeliness and client satisfaction
• Direct cross‑functional consulting teams and coordinate with client stakeholders globally
• Facilitate executive workshops, steering committees and strategic decision‑making sessions
• Develop sector‑specific GBS and outsourcing advisory offerings and reusable transformation assets
• Contribute to proposals, pursuits and market‑facing initiatives
• Mentor and coach team members while supporting recruitment and capability building
• Produce perspectives, whitepapers and insights on emerging GBS and outsourcing trends such as AI‑enabled operations, global talent models and enterprise service management
• Represent the practice at industry conferences and executive forums

Strong written and…