Cost Allocation; OTS Statewide Operations Senior Analyst

The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-316. This position is located in the Operations Section. Req.
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The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

The OTS Statewide Operations Senior Analyst 2, cost allocation division, provides lead-level oversight of cost allocation and billing functions within the OTS Forecast and Demand Management (FDM) unit. This role coordinates cost allocation modeling and supports preparation of the statewide IT cost allocation plan, while offering technical guidance to staff, reviewing work for accuracy and compliance, and assisting with workload prioritization.

The incumbent communicates key findings, issues, and recommendations to the FDM IT Manager 3 to support efficient and effective financial operations.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

• Seven years of experience in information technology or administrative services; OR
• Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR
• An associate’s degree in information technology or accounting plus five years of experience in information technology or administrative services; OR
• A bachelor’s degree plus five years of experience in information technology or administrative services; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR
• A master’s degree plus four years of experience in information technology or administrative services.

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Official job specifications for this role, as defined by the State Civil Service, can be found here.

• Serves as Team Lead and Subject Matter Expert for platforms supporting the OTS Operations Unit, with primary responsibility for the OTS Connect Portal and its integration with LaGov, ensuring secure, reliable, and compliant system operations.
• Performs advanced technical and security administration functions, including coordination and first‑line approval of internal and external access controls, role assignments, and adherence to state information security and accessibility standards.
• Acts as the primary escalation point for complex technical issues, system defects, and integration concerns; collaborates with IT developers and Tier Two support to troubleshoot, test, and implement resolutions.
• Leads development, refinement, and documentation of business processes and system procedures to support enhancements, operational improvements, and cross‑functional system dependencies.
• Oversees and coordinates comprehensive User Acceptance Testing (UAT), validating functionality, data integrity, security controls, and business requirements prior to production deployment.
• Provides lead‑level onboarding, training, and knowledge transfer for internal staff and external users;…