IT Statewide Manager - Enterprise Imaging; EUC EC

The Division of Administration/Office of Technology Services has a vacancy. This position is located in End User Computing Section. This job title has an assigned pay grade of TS-317. Req.
217859

The Office of Technology Services (OTS) aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within the Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision‑making, solving problems intelligently, increasing the rate of project success, and fostering skilled and professional staff.

The OTS End User Computing unit provides support for approximately 30,000+ end users and devices in 600+ offices statewide. The Systems Administration unit provides systems administration and support for problems that were escalated from the Service Desk or Field Operations via the phone and service‑management tool. The IT Statewide Manager is primarily responsible for managing a systems support team to administer centralized systems and perform problem‑management functions.

The technicians in this unit provide advanced support of end user hardware, software and applications for OTS customer devices and associated peripherals along with basic or advanced troubleshooting of the Local Area Network and server equipment. In addition, the incumbent in this position is also responsible for overseeing assistance with the response to customer requests, incidents and problems from the Office of Technology Services’ in‑scope agencies.

Participates in administering the service‑management system and all device configuration management including device security and threat management, device patch and policy management, user profile management, network printing systems, user and computer account management, and security group management activities. Monitors adherence to established Service Level Agreements and performs root cause analysis and management of ongoing or reoccurring problems to identify more permanent solutions.

Identifies opportunities for process automation for statewide user systems administration. Coordinates engagements with third‑party vendors to provide support, repairs and system implementations. Manages hardware and software inventory tracking and reporting for all computers, laptops and tablets statewide. Plans and coordinates staff orientation, training and education. Evaluates new technology solutions, requirements and costs and makes recommendations to management. Participates in preparing specifications and conducting evaluations for bids to secure hardware, software or services.

Provides centralized administration and support of backend systems used to manage overall statewide operations. Resolves ongoing problems that cannot be completed by the Service Desk or Field Operations teams. Escalates to other teams across OTS and third parties as needed.

Provides technology services and manages the state’s capital construction program, obtains fiscal support, develops the state budget, gives agencies guidance in the state purchasing and contracting process, and administers a program that provides federal funds to help Louisiana residents recover from hurricanes.

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

• Seven years of experience in information technology or administrative services;
• Six years of full‑time work experience in any field plus five years of experience in information technology or administrative services;
• An associate’s degree in information technology plus five years of experience in information technology or administrative services;
• A bachelor’s degree plus five years of experience in information…