Business Support Supervisor; IT Statewide SENIOR Analyst

The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-319. This position is located in the Network Communication Services Section. Req. 217605

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision‑making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

This position leads and oversees all activities of the Business Support team within the Office of Technology Services (OTS) – Network Communication Services. This team enables and supports a multi‑million‑dollar portfolio of critical voice and data services through vendor contracts, billing, procurement, invoice processing, customer engagement, audit coordination, and service information management. The Sr Analyst ensures that internal business processes are efficient, compliant, and aligned with organizational goals.

This role collaborates closely with Directors of Edge Operations, Core Operations, and Service Management to deliver integrated support services and ensures alignment between technical service delivery and enterprise financial processes.

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

• Seven years of experience in information technology, project management, business analysis or administrative services; OR
• Six years of full‑time work experience in any field plus five years of experience in information technology, project management, business analysis or administrative services; OR
• An associate's degree in information technology plus five years of experience in information technology, project management, business analysis or administrative services; OR
• A bachelor's degree plus five years of experience in information technology, project management, business analysis or administrative services; OR
• A bachelor’s degree with twenty‑four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology, project management, business analysis or administrative services; OR
• A master’s degree plus four years of experience in information technology, project management, business analysis or administrative services.

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Oversees NCS statewide billing operations and ensures accuracy in billing cycles and rate application.
• Coordinates with OFSS to validate and process vendor invoices to ensure fiscal accountability.
• Collaborates with the Applications team and vendors to manage and improve the billing system platform. Oversees the implementation of billing system development life cycle processes.
• Formulates fiscal year projections for NCS lines‑of‑service by evaluating hardware, software, staffing and licensing costs.
• Leads highly complex projects to develop and improve systems and…