Associate Specialist - Operations

Introduction

About The Client Innovation Center (CIC)
IBM Consulting Client Innovation Centers (CICs) are high-delivery, team-based environments where technologists work onsite to build real solutions for real clients. At CIC, associates collaborate closely with peers and experienced practitioners to design, build, test, and support enterprise applications  delivery centers are built for learning through delivery, combining hands-on project work, structured training, mentorship, and teamwork to help early-career professionals develop strong technical foundations and grow with confidence.

This role is ideal for individuals who enjoy problem-solving, learning quickly, and working in an in-person, collaborative delivery environment.

Your Role And Responsibilities
The Associate Package Specialist is an entry-level role focused on supporting the implementation, configuration, and production support of packaged application solutions. This role is not about being a packaged-solution expert on day one. It is about understanding how enterprise applications support business processes, learning how implementations are delivered, and contributing effectively within structured consulting teams. Associates are expected to contribute to established delivery teams and progressively assume greater responsibility and ownership as their skills and experience develop.

• Support packaged application implementations across phases such as requirements gathering, configuration, testing, deployment, and production support
• Assist with application configuration, data migration activities, integrations, and environment setup
• Participate in testing, validation, and defect resolution activities
• Support production environments by helping analyze issues and contribute to resolution efforts
• Work with functional and technical team members to help integrate packaged solutions into client business environments
• Build consulting, business process, and packaged application expertise through structured training, mentorship, and hands-on delivery experience

Work Location & Onsite Expectations

This role is based in an IBM Client Innovation Center (CIC) and requires regular onsite presence at the assigned delivery center. Working onsite enables hands-on learning, real-time collaboration, and mentorship that support faster growth and stronger delivery outcomes. Travel may be required for up to 60% of the time or 3 days per week (home on weekends), based on project requirements.

• IBM will not provide visa sponsorship for this position. Candidates must be eligible to work in the U.S. without current or future sponsorship requirements.

Master s Degree

These qualifications are essential for success in the role.

Core Foundations

• Ability to work effectively in a technology-driven consulting environment where tools, platforms, and client needs evolve over time
• Strong analytical and problem-solving skills, with the ability to approach complex tasks using structured, logical thinking
• Ability to learn new systems and technologies quickly and apply them in a delivery setting
• Comfortable working onsite in a collaborative, team-based environment

Applied Experience

• Exposure to enterprise or packaged applications through coursework, academic projects, internships, or work experience
• Familiarity with basic concepts such as:
• Business process flows
• System configuration versus customization
• Testing and validation

Business & Delivery Skills

• Ability to translate business or functional requirements into system configurations and solutions, with guidance from senior team members
• Clear written and verbal communication skills to support collaboration with technical and non-technical stakeholders

Technical & Platform Awareness

• Familiarity with cloud computing concepts (e.g., hosting applications, environment setup, system integrations, basic cloud services) on at least one platform such as AWS, Azure, IBM Cloud, or Google Cloud, gained through coursework, labs, projects, or self-study

Candidates are not expected to be proficient in all listed technologies. Evaluation…