Salesforce Data Cloud​/Data Engineer

Salesforce Data Cloud/Data 360 Engineer

Location:

United States Of America

Language:
English

Concentrix is the global technology and services leader that powers the world’s best brands. We combine human‑centered design, powerful data, and strong tech to accelerate transformation  teams deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights and value to our clients.

Concentrix is seeking an experienced Salesforce Data Cloud/Data 360 Expert.

• Lead design and implementation of Salesforce Data Cloud / Data 360 (and Data Cloud One) solutions, ensuring proper integration with Sales, Service, and Marketing Cloud.
• Develop and manage data models, identity resolution rules, and segmentation frameworks.
• Configure and optimize Data Streams, Calculated Insights, Segments, and Activation Targets.
• Implement zero-copy/federation, sandbox strategies, and governance models for scale and compliance.
• Partner with stakeholders (IT, marketing, service) to translate requirements into technical deliverables.
• Drive real‑time data ingestion, profile unification, and personalization use cases.
• Provide guidance on data governance, optimized credit consumption, and other sustainability best practices.
• Troubleshoot and resolve Data Cloud issues, including data ingestion, identity resolution, and activation flows.
• Stay updated on roadmap features, particularly Data Cloud One, Agentforce, and AI‑driven capabilities, and advise on adoption strategies.
• Train and mentor internal teams on best practices for Data Cloud usage.

• 5+ years Salesforce ecosystem experience, with at least 2–3 years focused on Salesforce Data Cloud.
• Hands‑on expertise with Data Cloud One, including staging schemas, multi‑org/companion org harmonization, and governance.
• Strong understanding of identity resolution, house holding, data modeling, and segmentation.
• Experience integrating Data Cloud with Sales Cloud, Service Cloud, Marketing Cloud Engagement, Marketing Cloud Personalization, and external data sources.
• Proficiency in data ingestion (APIs, Mulesoft, connectors, web SDKs) and activation (paid media, personalization engines, CRM, service workflows).
• Knowledge of credit consumption strategies, sandbox replication, and zero‑copy/federation approaches.
• Strong problem‑solving skills, with the ability to translate business needs into scalable technical solutions.
• Salesforce Data Cloud Consultant Certification strongly preferred.

• Experience with Agentforce / AI Copilot integrations.
• Familiarity with Adobe, Live Ramp, Sprinklr, or other Martech/Adtech platforms.
• Strong understanding of data governance, privacy compliance (GDPR/CCPA), and security best practices.
• Background in nonprofit or healthcare industries is a plus.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. All candidates must undergo a background check in accordance with applicable law.

The base salary for this position is $92,250 - $171,321 plus incentives that align with individual and company performance. Benefits include medical, dental, vision insurance, employee assistance program, 401(k), paid time off, holidays, and paid learning days.

Final date to receive applications: 01/12/2026