It Statewide Associate Engineer ; Ots​/Dco

Overview

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Data Center Operations Section. Req. 216224

This position is on the Messaging and Directory Services team and will work primarily on messaging solutions. The messaging team provides support for and maintains on prem is e Microsoft Exchange servers/databases and Exchange Online. This includes, but is not limited to, email transport, mail flow, DLP and encryption. Additionally, the team supports Listserv, Skype/Teams, and Proofpoint Email Security and Protection.

This position will serve as the lead expert on the team and will be responsible for managing complex projects and advanced troubleshooting. This position may also be responsible for coaching and overseeing the work of lower-level team members. Experience in email administration is required.

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

• Assumes lead responsibility for the day-to-day administration and maintenance of messaging and/or directory services for multiple state agencies supported by the Office of Technology Services (OTS).
• Coordinates the installation, maintenance and modification of vendor-supplied software for messaging or directory services related products, which is critical to business functions and may require after-hours scheduling due to extensive availability requirements.
• Recommends and implements standards, policies, and procedures related to messaging and/or directory services for an enterprise messaging system and directory service.
• Consults regularly with vendors concerning software and/or hardware problems, resolutions and system performance.
• Advises and consults with end-users, administrators, technical support personnel and consultants, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software performance.
• Assists in the consolidation of all messaging and/or directory service environments within the scope of the State IT consolidation effort. Provides problem analysis and specialized technical expertise to end-users, administrator, technical support personnel and management consultants. Mentors lower level team members.
• Facilitates knowledge transfer and training.
• Provides problem determination for incident reports by the user community for the various departments pertaining to messaging and/or directory services. This includes hardware and software problems in the messaging or directory services environment and/or related systems. Follows up with users when necessary.
• Identifies and analyzes current and future needs and requirements in the area of messaging and/or directory services for the Division of Administration and other departments supported by OTS staff. Reviews software products and interfaces with vendors as needed. Monitors and updates procedures, documentation, and change management logs in accordance with OTS guidelines.
• Advises and consults with management at multiple state agencies on acquisitions, capacity planning, problem diagnosis, technology advancements and trends.
• Studies and reviews technical documents, literature and trade publications in the field of Information Technology and Management.
• Performs all other tasks, special projects, analysis, studies and plans as directed.

Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as an IT Statewide Associate Engineer 1, 2, 3 or 4 depending on the level of experience of the selected applicant.

Compensation: Depends on the…