It Statewide Associate Engineer ; Ots​/Dco

Overview

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Data Center Operations Section. Req.
216234

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

This is a high level technical support position requiring the ability to provide technical leadership in the implementation and management of Windows servers. The incumbent will possess advanced, specialized skills in Windows server related products. The work is highly complex and requires a deep understanding of people, processes and technology within a large enterprise and government environment. The incumbent is required to have in-depth planning, design, and analysis skills and may coordinate with multiple vendors for inhouse and outsourced Windows server related initiatives.

• Assumes lead responsibility for the day-to-day administration and maintenance of Windows servers for multiple state agencies supported by the Division of Administration's Technical Support staff.
• Coordinates the installation, maintenance, and modification of vendor-supplied software for Windows server and related products, which is critical to business functions and may require after-hours scheduling due to extensive availability requirements.
• Recommends and implements standards, policies, and procedures related to Windows servers for an enterprise server environment.
• Consults regularly with vendors concerning software and/or hardware problems, resolutions, and system performance.
• Advises and consults with end-users, administrators, technical support personnel, and consultants, designing and providing documentation, instruction, problem analysis, and education pertaining to specific and highly complex areas of software performance.
• Assists in the consolidation of all Windows server environments within the scope of the State IT consolidation effort. Provides problem analysis and specialized technical expertise to end-users, administrators, technical support personnel, and management consultants. Mentors lower-level team members. Facilitates knowledge transfer and training.
• Identifies and analyzes current and future needs and requirements in the area of Windows servers for the Division of Administration and other departments that are supported by OTS Windows Servers staff. Reviews software products and interfaces with vendors as needed. Monitors and updates procedures, documentation, and change management logs in accordance with OTS guidelines.
• Provides problem determination for incident reports by the user community for the various departments pertaining to Windows servers, including hardware and software problems in the Windows server environment and/or related systems. Follows up with users when necessary.
• Advises and consults with management at multiple State agencies on acquisitions, capacity planning, problem diagnosis, technology advancements and trends.
• Studies and reviews technical documents, literature, and trade publications in the field of Information Technology and management.
• Performs all other tasks, special projects, analysis, studies, and plans as directed.

Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as an IT Statewide Engineer 1, 2, 3 or 4 depending on the level of experience of the selected applicant.

Compensation: Depends on the qualifications of the selected applicant.

Louisiana is a "State as a Model Employer" for People with Disabilities.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy,…