Program Manager, Qualtrics​/Platform

Overview

KPMG is seeking a Program Manager for the Qualtrics/Employee Experience Platform to join the Talent & Culture organization. This role supports the end-to-end delivery of Qualtrics-based surveys and related activities, focusing on driving engagement and ensuring alignment with organizational goals.

• Lead the end-to-end delivery of Qualtrics-based surveys including planning, execution, and optimization by defining program scope, objectives, and success metrics; deliver advanced surveys, workflows, dashboards, and automations within Qualtrics XM-EX (including Engagement, Lifecycle, and 360), while ensuring compliance with data privacy and security standards
• Oversee and maintain governance over the HR brand, managing demand and developing a prioritized roadmap of deliverables
• Partner with HR, IT, and business leaders to ensure survey initiatives align with organizational goals, while regularly updating senior leadership on program status, risks, and outcomes
• Develop reporting frameworks and dashboards that track engagement and program impact
• Identify and implement opportunities for automation and integration with HR systems such as Workday and Service Now, while establishing governance frameworks and best practices for effective survey lifecycle management
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

• Minimum five years of recent experience in program management within HR Tech or related domain
• Bachelor's degree from an accredited college or university in HR, business or five years of relevant work is preferred. PMP or Agile and Qualtrics certifications is preferred. Minimum of a high school diploma or GED is required.
• Strong knowledge of employee experience frameworks and HR analytics
• Hands-on experience with Qualtrics XM-EX (including Engagement, Lifecycle, and 360) (survey logic, workflows, dashboards)
• Familiarity with APIs, Webhooks, and integrations (Salesforce, Jira, BI tools)
• Proficiency in data analysis tools (Excel, SPSS; SQL is preferred)
• Strong leadership, stakeholder management, organization and communication skills required. Ability to manage multiple projects in a fast-paced environment
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity

KPMG complies with all local, state, and federal laws regarding recruitment and hiring and provides a comprehensive benefits package. Salary ranges are disclosed where required by location; ranges shown for California are provided for transparency. KPMG is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by law.

No phone calls or agencies please.