It Technical Support Analyst

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The Information Technology Department is seeking an IT Technical Support Analyst 2 to support statewide IT systems and end users. This role provides hands‑on system and network support, manages user access, and helps maintain reliable technology operations. Experience with Active Directory, network devices, and customer‑focused technical support is required. Experience with broadcast technology, video encoding, or Microsoft, Cisco, or Juniper certifications is preferred.

Qualifications:

Four years of experience in information technology; OR

Six years of full‑time work experience in any field plus two years of experience in information technology; OR

An associate’s degree in information technology plus two years of experience in information technology; OR

A bachelor’s degree plus two years of experience in information technology; OR

A bachelor’s degree with twenty‑four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR

A master’s degree plus one year of experience in information technology.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Provide statewide, onsite installation, configuration, maintenance, repair, and technical support for state‑owned IT assets, including computers, servers, network switches, routers, printers, and other related equipment.
• Administer and manage user accounts for both local and cloud‑based authentication services, ensuring proper access controls and security compliance.
• Deliver technical assistance and training to end users, promoting effective system use and serving as a form of preventative maintenance to reduce recurring issues.
• Respond appropriately during emergency or disaster situations by supporting continuity of operations in accordance with established and department‑approved disaster recovery and business continuity plans.
• Assist with the support, tracking, and maintenance of the agency’s statewide movable property and IT asset database to ensure accurate inventory records.
• Provide professional, customer‑focused technical support while troubleshooting and resolving hardware, software, and network‑related issues in a timely manner.

Appointment Type:
Probational

Location:

Baton Rouge, Louisiana

Work Schedule:

Work hours are 7:45 AM to 4:15 PM or 8:15 AM to 5:15 PM, Monday‑Friday.

Division:
Information Technology Department

Compensation:
Applicants that possess experience greater than the minimum qualifications may be considered for a salary higher than the minimum hiring rate utilizing State Civil Service Rule 6.5(g).

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the…