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K-12 SaaS Support Specialist

Job in Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listing for: Public Consulting Group
Full Time position
Listed on 2026-01-06
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 55500 - 68400 USD Yearly USD 55500.00 68400.00 YEAR
Job Description & How to Apply Below
A public sector solutions firm in Baton Rouge seeks a skilled support desk agent to assist clients using K12 education software. The candidate will provide exemplary customer service, manage requests through Zendesk, and document incidents effectively. An associate's or bachelor's degree and 3+ years in SaaS support are required. Desired experience includes familiarity with K-12 education environments and tools such as Zendesk and Jira.

The position offers a salary range of $55,500-$68,400 and benefits including medical care and 401k.
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