Door Attendant - Baton Rouge, LA

Overview

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

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The Door Attendant provides exceptional guest service by assisting with luggage, offering directions, and ensuring smooth arrivals and departures. This role supports the front desk and valet teams, helps with guest requests, and maintains a welcoming, professional atmosphere to enhance the overall hospitality experience.

To provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression. The Doorman is committed to enhancing the guest experience by being attentive, proactive, and knowledgeable about the hotel and local area while upholding the highest service standards.

• Guest Assistance and Luggage Handling
  :
  The Door Attendant assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience. They greet guests, manage luggage transfers, explain hotel amenities, coordinate departures, and help arrange transportation, all while maintaining professionalism and attentiveness to enhance guest satisfaction.
• Guest Requests and Concierge Support
  :
  The Door Attendant supports guest satisfaction by promptly handling requests, providing recommendations, and assisting with deliveries, all while maintaining a professional and welcoming presence to create a positive and memorable guest experience.
• Lobby and Entry Maintenance
  :
  The Door Attendant ensures a positive first impression by keeping the lobby and bell stand clean, organized, and welcoming while maintaining luggage carts and equipment to support smooth and professional guest experience.
• Safety and Security Compliance
  :
  The Door Attendant upholds safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance to maintain a safe, orderly, and welcoming environment.
• Additional Responsibilities
  :
  Perform other tasks as needed to support operational goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

• Knowledge, Skills, and Abilities
  :
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Education and Experience
  : A high school diploma or GED is required; experience in parking, hospitality, or a similar customer service field is beneficial.
• Certificates and Licenses
  : A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
• Hospitality, Customer Service and Communication
  :
  Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
• Luggage Handling and Safety
  :
  Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion. Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.

Must have the stamina to stand, walk, and lift to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards. Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.

Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments. Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles.

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.…