Night Auditor

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Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first‑in‑class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.

The Night Auditor is responsible for guest check‑in and check‑out, auditing and posting of daily transactions, reconciling accounts, responding to all guest requests, and acting as communication liaison between the guests and all other departments. Your duties include but are not limited to: effectively communicate with team members regarding operational tasks/events, complete all hotel nightly audits, create and update reservations, review guest payments, deliver exceptional customer service to our internal and external guests, etc.

• Build guest and team member positive relations
• Participate in departmental and company meetings
• Ensure consistent high‑quality service to all our team members and guests
• Perform a friendly, professional, and timely check‑in and check‑out processes for arrivals and departures
• Assign guests accommodations in accordance with procedures and SOPs
• Answer phones within 3 rings while following the company phone script
• Accurately take messages for guests and initiate actions as needed
• Ensure proper  a form of payment is obtained during guest check‑in
• Create and update guest reservations upon request based on hotel availability
• Follow room availability and report any issues to supervisor
• Handle assigned bank in accordance with established internal controls and perform accurate account postings to guest folios
• Maintain knowledge of hotel occupancy status, special events, in‑house groups, and other situations affecting the front desk's daily operation
• Process guest payments and accounts upon checkout in an efficient, timely, and accurate manner
• Ensure to complete daily reports, audit and checklists in a timely manner
• Audit and balance accounts from the day’s shift
• Verify and schedule wake up calls
• Prepare guests folios for next day check‑outs
• Audit room inventory
• Balance cash drawers and folios
• Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets
• Bring any problems to the attention of the manager or supervisor on duty
• Prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Perform related duties as assigned

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred.
• Previous experience with computers is preferred.
• Hotel Experience preferred.

• Top industry pay
• Tuition Reimbursement
• 401(k) with company match
• Comprehensive health packages
  
  Paid Time Off

Target Salary Range: $17.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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• Entry level

• Full-time

• Management and Manufacturing

• Gambling Facilities and Casinos