Pharmacy Manager Local Specialty

Job Description

Sign-On Bonus Available up to $25,000!

Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Responsible for managing the operation of the pharmacy department and is accountable for workflow management, continuous quality improvement, adherence to policy and procedure, compliance with internal and external regulatory bodies, pharmacy sales, expense control and inventory management, and image through the accurate filling of prescriptions, and ensuring the highest level of patient service (including providers and pharmaceutical and payer partners), and developing and protecting department assets.

• Ensures department personnel provide hospitable service and information to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).

• Responds to patient inquiries and complaints in a timely manner and answers questions to ensure a positive patient experience.

• Manages the operation of the pharmacy department.

• Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to patients, prescribers, pharmaceutical manufacturers, payers, and health systems.

• Reports prescription errors immediately and adheres to Company policies and procedures relating to prescription incidents and the Quality Improvement Program.

• Assures accurate and timely reporting of inventory for limited distribution drugs (LDD) when required (daily, weekly, monthly).

• Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports.

• Recommends and implements asset protection controls and procedures to identify and minimize profit loss.

• Improves and maintains pharmacy department housekeeping, maintenance, and appearance for the safety, health, and well-being of patients and team members, and ensures adherence to applicable government regulations and laws.

• Controls the store's safe and "bank," including electronic register readings, cash withdrawals, cash accounts, daily cash reports, cash over and short records, and other reports related to cash management.

• Assures proper operation and maintenance of pharmacy department systems and equipment.

• Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of third-party pharmacy systems and procedures to lessen payment rejections. Resolves third-party rejection problems promptly and resubmits rejected claims for payment promptly.

• Manages and controls Prescription Department inventory. Adheres to Company buying procedures, recommends and orders merchandise from proper internal and external sources.

• Daily Planning and Execution

• Coordinates and organizes pharmacy department daily schedule of activities.

• Manages pharmacy staffing by planning for and scheduling appropriate pharmacy hours in adherence with budgeting guidelines.

• Prepares, submits, and files various reports and records required by the Company and various government agencies.

• Works with the Registered Manager, Local Specialty Pharmacy to solicit third party prescription business and pursue opportunities to grow Walgreens’ Specialty businesses at the site.

• Specific to Health System Pharmacy locations:
  Responsible for assisting the Registered Manager, Local Specialty Pharmacy by collaborating with internal strategic account management to deepen the relationship with the health system for overall growth of business at the site and within Walgreens.

• Implements department organization structure through proper hiring and placement, transferring of personnel, scheduling of work, assignment of responsibility, delegation of…