Patient Financial Counselor

3 days ago:
Be among the first 25 applicants

Mary Bird Perkins Cancer Center is Louisiana’s leading cancer care organization, caring for more patients each year than any other facility in the region. With strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.

Mary Bird Perkins and its partners provide state‑of‑the‑art treatments and unparalleled comprehensive cancer services. This culture of innovation attracts the best cancer minds in the country—from expert physicians and highly specialized scientists to forward‑thinking leaders in supportive care and other disciplines.

With our hospital and physician partners, we are 100% focused on cancer care.

We are looking for talented and highly‑motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Scope:
Ongoing upkeep of patient demographics, insurance information, and applicable consents; ensure all current information is documented in Mosai

Q; meet with patients during their initial physician consult; discuss their comprehensive financial responsibility based on their benefits; ensure patients understand their financial responsibility and options to pay; assist the Patient Access Manager and relevant departments with monthly reports; verify outstanding patient balances; assist patients with any inquiries about insurance, billing concerns, or questions arising from correspondence received.

• Inform patient of payment policy; coordinate arrangements for patients needing financial assistance
• Complete summary of payment options for patients; refer patients to Patient Liaison who meet the eligibility requirements to apply for Medicaid
• Meet with new patients before initial physician consult; obtain and verify all demographic information; complete comprehensive summary of financial responsibility and payment options
• Follow up with patients who need updated demographics, insurance information, or have an outstanding financial responsibility
• Ensure authorizations are obtained before treatment; communicate with clinical staff to ensure no authorizations are missed

• High school diploma or equivalent
• Minimum of 3 years medical customer service required
• Strong organizational and communication skills, and the ability to handle multi‑task assignments
• Independent thinker, self‑starter with good troubleshooting skills

• Entry level

• Full‑time

• Finance and Sales

• Medical Practices