Manager - Ambulance Services

Overview

JOB PURPOSE OR MISSION:
Responsible for day-to-day management and operation of Ambulance Services. Makes decisions that may affect the division, department and/or GHS System's financial and performance objectives and strategic results. Provides input to director/manager on budget for area. Immediately supervises employees in assigned areas, including responsibility for performance reviews, hiring, disciplinary actions and terminations. Administers advanced life support care to sick or injured persons in pre-hospital settings and during transport between campuses in accordance with applicable laws, regulations and hospital policies.

Performs job duties appropriately for the age population served as defined in the department's scope of service.

• CRITERIA A:
  Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
• Performance Standards
  :
  • Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
  • Takes initiative in living our Everyday Excellence values and vital signs.
  • Takes initiative in identifying customer needs before the customer asks.
  • Participates in teamwork willingly and with enthusiasm.
  • Demonstrates respect for the dignity and privacy needs of customers through personal action to the environment of care.
  • Keeps customers informed, answers customer questions and anticipates information needs of customers.
• CRITERIA B:
  Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.
  • Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
  • Maintains accurate and reliable patient/organizational records.
  • Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
• CRITERIA C:
  Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
  • Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
  • Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
  • Upholds the ethical standards of the organization.
• CRITERIA D:
  Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
  • Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
  • Initiates or redesigns to continuously improve work processes.
  • Contributes ideas and suggestions to improve approaches to work processes.
  • Willingly participates in organization and/or department quality initiatives.
• CRITERIA E:
  Cost Management - Employee demonstrates effective cost management practices.
  • Effectively manages time and resources
  • Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
  • Consistently looks for and uses resource saving processes.
• CRITERIA F:
  Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
  • Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
  • Employee proactively reports errors, potential errors, injuries or potential injuries.
  • Employee demonstrates departmental specific patient and employee safety standards at all times.
  • Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
  • Employee follows all policies and procedures for accurate patient identification
  • Employee visually and verbally validates the patient's identification by checking the patient's armband according to facility policy and procedure.

• ESSENTIAL JOB FUNCTIONS Include, But Are Not Limited To:
• Participates in the development of departmental goals and objectives.

• Ensures that departmental priorities are carried out on a daily basis.
• Ensues that goals and objectives of the department are administered daily and are consistent with management expectations.
• Ensures that departmental measures for processes and expectations are carried out on a daily basis.
• Demonstrates effectiveness in supervising assigned staff.

• Supervises departmental staff and processes and recommends changes as needed.
• Supervises operation of the department.
• Provides leadership to maximize the effectiveness of the work performed.
• Works with management and staff on data concerning the department and their activities.
• Creates schedules, assigns and distributes work, prepares staff reports, backs up employees in call-off situations, and promotes positive customer relations.
• Coordinates the daily activities of the department.

• Ensures that…