Patient Access Representative - Ambulatory Adult Plastic and Reconstruction
Job in
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listed on 2026-02-06
Listing for:
FMOLHS
Full Time, Seasonal/Temporary
position Listed on 2026-02-06
Job specializations:
-
Healthcare
Healthcare Administration, Medical Receptionist, Medical Office
Job Description & How to Apply Below
Patient Access Representative - Ambulatory Adult Plastic and Reconstruction Job Description
Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Relies on established guidelines to accomplish tasks. Works under close supervision.
Responsibilities- Patients are courteously and appropriately advised of the collection and billing procedures and anticipated charges to help patients understand their liabilities and responsibilities, with fewer than five complaints a year.
- All patients/families are courteously welcomed and greeted, as evidenced by lack of complaints.
- Questions & concerns from patients and/or family members are answered/ addressed appropriately, as evidenced by lack of customer complaints.
- Patients are informed of their rights and Advance Directives upon request.
- Patient and insurance information is accurately obtained and edited as necessary in the clinic's computer system, ensuring accuracy at all times.
- Accurately and efficiently registers patients in Epic, monitoring and managing the flow of patients through the clinic to ensure a best‑in‑class experience.
- Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect.
- Assists patients with access to government and community resources to enhance their access to health care services.
- Works closely with physicians, nurse practitioners and nursing staff to ensure referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
- Facilitates the patient's access to information including MyChart access.
- Accurately updates patient records as needed.
- Accurately enters patient charges as necessary.
- Documentation related to patient referrals is accurately processed at all times.
- Patient appointments are scheduled and rescheduled appropriately to ensure effective patient flow through the clinic at all times.
- A variety of clerical duties (answer telephone calls, retrieve medical records, type memorandums, etc.) are completed efficiently and in a timely manner at all times.
- Current patient charts/files and appropriate information are accurately filed to enable easy file retrieval.
- Claim edits and denials are researched and discrepancies resolved within two days of notification.
- All information required to complete the billing process, including charge information from the physician, is researched and discrepancies resolved within two days of receipt.
- Charges are keyed and batches processed daily; the bank/deposit summary is prepared immediately after balancing payments to receipts.
- Diagnosis and procedure codes are reviewed for accuracy and data is entered into the system at point of service, ensuring up‑to‑date records at all times.
- Patient payments for services rendered are verified and collected from patients 100% of the time.
- Account balances are verified, and outstanding balances collected from patients and the daily cash fund reconciled daily.
- Maintains general knowledge of the health plans, including co‑pays, deductibles, and co‑insurance.
- Manages cash in accordance with established policies and procedures to ensure payments are accurately credited to patients' accounts and cash is kept secure.
- Meets site collection goals.
- Act as a backup for others in the clinic as needed.
- Actively supports clinic, hospital and health system initiatives related to improvement in day‑to‑day operations.
- Provides training and orientation for other team members when assigned.
- Performs other duties as assigned.
Experience:
6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.
Education:
High School Diploma or Equivalent
Special
Skills:
Professional demeanor, excellent customer service skills, ability to multi‑task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
- Job Identification 44999
- Job Category
- Locations 10222 JEFFERSON HWY, BATON ROUGE, LA, 70809, US
- Job Schedule Full time
- Job Shift Day
- Job Function Patient Access
- Worker Type Employee
- Regular or Temporary Regular
- Requisition Schedule Full-Time
- Hours of Schedule (e.g. M-F 8a-5p) M-TH ), F )
- Department Adult Plastic and Reconstruction-OLOLPG Facial Plastics and Reconstruction
- FMOLHS Company Code Our Lady of the Lake Physician Group LLC
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