Collections Representative

Overview

Position: Collection Representative

Employer: Baton Rouge Orthopaedic Clinic, LLC (BROC)

At the Baton Rouge Orthopedic Clinic our goal is to provide a seamless continuum of health care services to maximize patients’ outcomes and convenience. We offer an organized and coordinated continuum to provide better and timelier feedback between the patient, physician, and ancillary services provider. Our main campus is located on Bluebonnet, but we have various clinics and therapies across the state of Louisiana as well as the BROC foundation that supports local schools and athletic programs by providing services throughout various communities.

Location: Bluebonnet Main Campus, Baton Rouge, LA

• Maintain neat and organized work area. Report safety issues to the Billing Supervisor or Risk Management/Safety Officer immediately.
• Work efficiently and manage time wisely. Assist other employees when all duties are complete or as dictated by significant need.
• Communicate any problems, difficulties, or concerns regarding job duties to the Business Office Supervisor or CEO.
• Perform all duties consistently and without significant error.
• Meet all deadlines and time frames for completion of assignments.
• Represent BROC in a professional manner at all times. Demonstrate outstanding ability to interact positively with physicians, staff, and external customers (e.g., patients, family members, vendor representatives, home health, etc.). Exhibit good communication skills with physicians, patients, supervisors, and co-workers at all times.
• Maintain harmonious relationships with other BROC employees to accomplish duties and responsibilities and to carry out the Clinic’s mission. Notify supervisors of issues with other employees or patients that cannot be amicably resolved.
• Work cooperatively with all BROC employees to ensure optimum patient care and adherence to BROC medical standards.
• Adhere to the BROC Compliance Plan, maintain compliance through education and proper documentation, and raise concerns about compliance issues.
• Perform accurate and complete documentation in the patient’s medical record, when applicable.
• Maintain patient confidentiality according to HIPAA standards.
• Adhere to the BROC Personnel Policies Manual and its contents.
• Perform other reasonable duties as assigned by the Business Office Supervisor, Clinic Manager, or CEO.

• High School Diploma or equivalent
• Experience in medical collections (highly preferred)
• Reliable form of transportation to work daily
• Ability to pass a drug screening
• Ability to learn computerized medical office work

• Customer service: 1 year (Preferred)
• EPIC
• Medical collections: 2 years (Required)

• Medical, Dental, and Vision Insurance
• Vacation Pay
• Sick Pay
• Holiday Pay
• Long- and Short-Term Disability Options
• Life Insurance

• Full-time
• 8 hour shift
• Monday to Friday

In person

EEO Statement: The Baton Rouge Orthopedic Clinic is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expressions, age, veteran status, disability status, or other legally protected characteristics.