Guest Services Receptionist

Overview

Mary Bird Perkins Cancer Center is Louisiana’s leading cancer care organization, caring for more patients each year than any other facility in the region. With strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer. Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services.

This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines. Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

SCOPE: The Guest Services Receptionist serves as the first point of contact for patients, families, and visitors at Mary Bird Perkins Cancer Center. The role is responsible for creating a welcoming and compassionate environment, ensuring an exceptional patient experience from arrival to departure. The Receptionist provides information, directions, assistance with transportation and appointments, and coordinates with clinic and support teams to meet individual patient needs.

• Greet and assist guests upon arrival in a professional and friendly manner
• Assist guests with verifying appointment/meeting details and presenting to the correct location
• Respond promptly to patient inquiries and concerns, escalating to the appropriate contact when necessary
• Monitor and manage lobby and waiting area environments to ensure comfort and cleanliness
• Support other functions and special programs related to the patient experience

• High school diploma or equivalent
• Customer service experience required
• Healthcare customer service experience highly preferred
• Experience working with patients or vulnerable populations preferred