Patient Access Rep - Baton Rouge - Emergency Department

Overview

We ve made a lot of progress since opening the doors in 1942, but one thing has never changed — our commitment to serve, heal, lead, educate, and innovate, and that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.

Come make a difference at Ochsner Health and discover your future today!

This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completes the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient s permanent medical record to assist in accurate reimbursement while maintaining confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process;

responsible for the verification of insurance via electronic verification, telephone, or web application; and improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types.

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer daily, prepare deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships, and a willingness to prevent or resolve inter-personal conflicts.
• Adapt behavior to the specific patient population, including privacy, introductions, explanations of services, permission requests and communication style.
• Other related duties as required.

3p - 11p Rotating Weekends

• Required – High school diploma or equivalent
• Preferred – Associate s degree

• Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

• Preferred - Certification in Healthcare Access Manager (CHAM)
• Preferred - Certification in Healthcare Access Associate (CHAA)
• Preferred - Certification as a Medical Assistant (or other medical specialty-based certification)

• Must have computer skills and dexterity for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency with Windows-style applications and role-specific software, plus keyboard.
• Strong interpersonal skills.
• Clerical skills and knowledge of healthcare insurance benefits, payor guidelines for referrals and authorizations, and current knowledge of federal, state and local billing regulations.
• Ability to present information and respond to questions from patients and customers succinctly.
• Problem-solving abilities and the capacity to handle high-stress situations with professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision-making and analytical skills with attention to detail.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete…