Allergy Supervisor

Overview

Summary: The Allergy Supervisor, reporting to the Regional Practice Administrator functions to varying degrees to achieve the best quality outcomes, patient safety, and support to improve patient centered care.

• Assists in the development, review, revision, and roll out of clinical policies and procedures and/or education materials, including training and monitoring the implementation of clinical policies and procedures in the clinic.
• Participates with the practice administrator in the proactive identification and development of clinic specific education and outcome goals, including implementation and monitoring of the goals to achieve desired results.
• Coordinates the review and investigation of risk events and participates in the plan of correction and follow-up requested. This includes instituting and leading quality assurance meetings regularly to ensure areas for improvement are proactively addressed.
• Performs clinic audits, as indicated, or scheduled, and provides support to the leadership, including education of deficiencies in developing a plan of correction and resolution of deficiencies.
• Ascertains specific training needs in the market and implements a plan to address these needs, which may include providing continuing education and in-services/materials to colleagues and patients to improve knowledge base and meet regulatory and safety requirements, on an as needed basis.
• Investigates, responds promptly, and resolves patient complaints.
• Upholds the code of conduct, compliance, and all company policies.
• Other duties may be assigned.

• Education and/or Experience
• Bachelor’s degree, Master’s degree, RN or LVN certificate
• Five years of healthcare experience
• At least 2 years working in an allergy clinic
• Familiar with setting performance targets and reporting KPI
• Good verbal and written communication skills
• Ability to analyze data and generate business reports
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Experience with Electronic Medical Records (EMR)
• Prefer experience with eCW, Allergy Edge, or similar systems