Clinical Manager

Posted Wednesday, January 14, 2026 at 7:00 AM

The Housing Programs Clinical Manager provides supervisory responsibilities of case managers and the Resilience and Readiness Coordinator, alongside designing and providing comprehensive case management services to program participants with complex needs, including mental health, substance use, medical, and social barriers to stable housing. Under the supervision of the Chief Services Officer, this position assesses, plans, develops, coordinates, and implements treatment and support services utilizing a Housing First approach.

The Clinical Case Manager serves as a member of an interdisciplinary team, providing clinical oversight and evidence-based interventions to support those served in achieving housing stability, personal recovery, and improved quality of life.

A. Education, Experience &

Certifications:

• Master's degree in social work, counseling, or related human services field required; independent clinical licensure (e.g., LCSW, LPC with behavioral health experience) in the State of Louisiana required
• Three to five years of progressively responsible experience providing clinical or case management services to individuals experiencing homelessness, behavioral health conditions, including experience in a supervisory or lead role
• Experience working in shelter, residential, behavioral health, and community-based settings with trauma-informed and strengths-based approaches

B. Other

Qualifications:

• Must be sensitive to and respect the cultural diversity of those we serve, staff, and volunteers, and able to work with diverse populations
• Supportive and accountability-oriented leadership style
• Availability including some evening, nights, weekends, and holidays
• Ability to set appropriate limits, work under deadlines, and multi-task
• Ability to organize, prioritize, self-motivate, and deliver high-quality results
• Excellent communication and listening skills
• Mission-driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards professionally
• Openness and willingness to receive feedback and suggestions from peers and leadership

C. Physical Demands:

• Ability to sit for extended periods
• Lift up to 25 pounds occasionally
• Bend, stoop, and reach throughout shift
• Office and community setting

Essential Job Duties/Performance Standards:

A. Clinical leadership and supervision

• Provide clinical leadership, guidance, and consultation to case managers, modeling best practices in housing-focused case management, behavioral health, outcomes-oriented and trauma informed care
• Offer regular individual and group clinical support (e.g., Case consultation, huddles, debriefs) to help staff problem-solve complex cases and strengthen skills
• Promote consistent use of evidence-based and Housing First approaches across the team, including documentation standards, goal setting, and engagement strategies
• Support onboarding and ongoing training of case managers by sharing tools, workflows, and resources that improve quality and efficiency of services

B. Direct clinical services (caseload)

• Maintain caseload of those we serve with more intense clinical needs, providing advanced case management, and treatment planning with coordination of service providers
• Develop and monitor individualized plans that integrate housing, mental health, substance use, medical, and social goals, adjusting interventions as needed
• Provide crisis intervention, safety planning, and short-term stabilization support for participants and assist staff in managing high-risk situations

C. Housing and stability support

• Support housing-focused case management by helping staff and participants develop strategies that promote housing stability, problem-solving around lease issues, and landlord relationships
• Collaborate with the Shelter Operations Manager, PSH Manager, property managers, and community partners to resolve complex barriers to obtaining or maintaining housing

D. Integrated health, mental health, and substance use support

• Serve as clinical resource on mental health and substance use, helping staff identify needs, refine referrals, and coordinate care with treatment providers.
• Promote…