Supervisor, Patient Accounting - Patient Accounting

Position: Supervisor, Patient Accounting - Patient Accounting - Full-Time
The Cash Posting/Customer Service Supervisor is responsible for supervising the daily operations of the cash posting and customer service teams within the patient accounting department. This role ensures timely and accurate application of payments, resolution of patient inquiries, and delivery of exceptional service to patients and third-party payers. The supervisor works closely with leadership to implement policies, improve workflows, and ensure compliance with organizational and regulatory standards.

Requirements:

• Requires graduation from an accredited college or university with a degree in Business Administration, Management or Accounting. Degree may be waived with five years proven practical experience in patient financial services.
• Revenue cycle leadership experience preferred.
• Epic experience preferred.
• Knowledge of principles of overseeing a patient accounting office.

Responsibilities:

• Supervise the daily cash posting operations within Epic, ensuring accurate and timely posting of payments, contractual adjustments, refunds, and reversals.
• Reconcile payment discrepancies and ensure resolution of unapplied cash and credit balances.
• Oversee Epic payment posting workflows, including ERA/EFT processing, manual payment entry, and lockbox reconciliation.
• Monitor and resolve unapplied cash, unidentified payments, and credit balances using Epic work queues and reports.
• Reconcile payment discrepancies between Epic, bank deposits, lockbox files, and general ledger reports.
• Coordinate with bank representatives, lockbox vendors, and electronic payment systems to ensure accurate file transmission and posting.
• Ensure proper use of Epic transaction codes, adjustment reason codes, and activity documentation to support audit readiness.
• Review Epic cash and credit balance reports to identify trends, errors, or training opportunities
• Ensure compliance with internal controls and audit requirements related to cash handling.
• Oversee patient customer service team handling inbound/outbound calls, emails, and billing inquiries.
• Ensure accurate, timely, and empathetic responses to patient concerns regarding bills, statements, and payments.
• Review escalated patient complaints or complex billing issues and provide resolution.
• Maintain high levels of customer satisfaction and promote a culture of service excellence.
• Train, coach, and evaluate staff performance; provide feedback and support professional development.
• Monitor staffing levels and manage schedules to ensure adequate coverage.
• Conduct regular team meetings to share updates, address issues, and reinforce policies and goals.
• Develop and maintain policies and procedures related to Epic cash posting, refunds, customer service documentation, and account resolution.
• Collaborate with Epic IT, billing, compliance, and revenue integrity teams to optimize Epic functionality and workflows.
• Ensure adherence to HIPAA and other regulatory requirements in all interactions and transactions.
• Any other duties as assigned by Woman's Hospital.

Schedule:

Full-Time;
Monday - Friday

8:00 AM - 5:00 PM

Pay Range:

Salary/Exempt

$52,000 - $76,000; based on work experience

A Work Experience with Purpose

Woman's is one of the largest specialty hospitals in the country dedicated to the care of women and infants. Nationally recognized for exceptional patient care, innovative programs, and a supportive work environment, we consistently exceed state and national benchmarks for patient satisfaction-a reflection of our commitment to those we serve.

We're home to Louisiana's largest delivery service and perform thousands of procedures annually, including over 8,500 surgeries and 35,000 breast procedures. Woman's was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence, and we're honored to be named one of Modern Healthcare's Best Places to Work in Healthcare year after year.

We are proud of the care our staff provides to patients-and to one another-every day.

For more information or to contact our recruiting team, email us at hrjobs

Woman's Hospital is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.