Public Safety Response Coordinator

Overview

Public Safety Response Coordinator – Job no: 495376 – Work Type:
Faculty Full-Time –

Location:

Baton Rouge, LA – Baton Rouge Community College (BRCC) – Baton Rouge, Louisiana

Ensuring Excellence in Service, Coordinating Effective Emergency Response, Supporting Community Safety

Under general supervision, the Public Safety Response Coordinator position performs a variety of complex functions, including, but not limited to, entering and accessing real-time information into the computer-aided dispatch (CAD) System, operating and monitoring the closed-circuit television (CCTV) System at all BRCC locations, acting as the point of contact with the general public for emergency situations, accidents, complaints, etc., and receiving and responding to requests from enforcement officers/agents.

The incumbent is also required by the National Crime Information Center (NCIC) and the Louisiana State Police to obtain credentials in accessing and adhering to Terminal Operator Certification Program Guidelines to meet the terminal operator certification and recertification requirement within six months of employment.

40% - Response Coordination

• Inform Officers of complaints that need to be investigated and transmit all information necessary to ensure safety of officers and the BRCC Community.
• Receive and analyze emergency and non-emergency calls for service; prioritize the calls.
• Handle complex calls and respond to general public complaints and inquiries.
• Receive and transmit messages over two-way radio equipment, telephone, computer equipment and teletype concerning crimes and police emergencies.
• Maintain the location of officers and security guards on duty. Dispatch officers as necessary to investigate complaints. Alert the nearest officer and relay the information.
• Coordinate with wreckers, ambulances, and other first responders to BRCC locations as needed. Relay pertinent information in a factual and concise manner.
• Enter all call information into the CAD (Computer Aided Dispatch) system.

30% - Operate & Monitor CCTV (Closed-circuit television)

• Review, monitor, and retrieve video footage daily at all BRCC locations. Report outages, triage inoperable views, and burn video footage as needed.
• Research and analyze discrepancies and burn video footage as needed.
• Ensure required authorization and documentation is obtained before releasing video footage to the District Attorney (DA) and/or other Law Enforcement Agencies requesting video footage.
• Communicate with appropriate personnel and/or departments relative to video footage reviewed and provide reports as needed.
• Work with Supervisors to ensure all dates, times, and locations of incidents identified are secured in a timely manner. Provide support for police officers and local law enforcement in timelines.

10% - Maintenance

• Submit work orders and help desk tickets as needed. Complete spreadsheet when Emergency Equipment is assessed at BRCC locations.

10% - Customer-Service Representative

• Work Customer-Service Area to assist with parking decals and BRCC IDs for students, employees, visitors, vendors, etc.

5% - NCIC & Compliance

• Complies with federal, state, and local laws, regulations, college, and departmental policies. Maintains proper record keeping and daily logs of radio and teletype activities; update desk log during communications.
• Operates computer terminals to obtain vehicle and criminal record information.
• Checks for stolen vehicles, stolen license plates, wanted people, and invalid drivers' licenses through State Police and NCIC computers.
• Maintains wrecker slips and towing information.

5% - Other duties as assigned

Education

• Associate’s degree in criminal justice or any related field.

Experience

• Two (2) years of relevant experience; or
• An associate’s degree in Criminal Justice or a related field in lieu of the required experience; or
• A high school diploma with four (4) years of relevant experience.

Knowledge, Skills, & Abilities

Advanced:

• Written and oral communication skills
• Ability to work well with others
• Interpersonal skills and the ability to handle sensitive and confidential information

Proficient:

• Working knowledge of computer word…