Head Teller

Summary

Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions by performing the following duties.

Include the following. Other duties may be assigned. Assigns duties and work schedules to workers to ensure efficient functioning of department. Trains employees in customer service and banking procedures.

• Approves checks for payment.
• Manages cash ordering and shippings requirements. Examines Tellers' reports of daily transactions for accuracy. Consolidates and balances daily transactions.
• Ensures supply of money for financial institution's needs based on legal requirements and business demand.
• Monitors and reviews financial institution's security procedures and control access to vault. Counts and records currency and coin in vault.
• Issues written and oral instructions.
• Complies with all applicable banking regulations, including Bank Secrecy Act. Follows Red River Bank policies and procedures. Attends or completes all required training.

Directly supervises 1 or more employees in the Teller Line. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance.

• To perform the job successfully, an individual should demonstrate the following competencies
• Demonstrates attention to detail. Delivers excellent customer service.
• Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions.
• Manages difficult or emotional customer situations;
  Responds promptly to customer needs. Maintains confidentiality. Writes clearly and informatively.
• Delegates work assignments;
  Sets expectations and monitors delegated activities. Displays willingness to make decisions;
  Exhibits sound and accurate judgment. Demonstrates accuracy and thoroughness.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); and a minimum of 3 years experience handling money in a supervisory position and/or training; or equivalent combination of education and experience.

Basic computer skills are required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand or sit; use hands to finger, handle, or feel;

reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close v1s1on.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.