Players Club Representative

Overview

Players Club Representative (Full Time) – Belle of Baton Rouge

We hire people with wonderful attitudes, dedicated to providing extraordinary service to guests and colleagues. We focus on Team Members’ talent to discover strengths and develop them for growth within the company.

Note:

This description reflects the responsibilities and qualifications for the role as currently listed.

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Assist with reservations for events, promotions and guest accommodations.
• Answer all incoming calls and maintain knowledge of all aspects of the casino.
• Communicate details of and assist with promotions, mailings and other offers with all departments.
• Understand and use casino tracking programs.
• Provide feedback on guest preferences and expectations.
• Maintain knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel and restaurant reservations for guests upon request.
• Make announcements during shifts to promote upcoming events.
• Know guest alcohol limitations and company policy regarding limitations.
• Keep work area clean and orderly; adhere to regulatory, departmental and Company policies in an ethical manner.
• Handle routine guest complaints and incidents; identify situations requiring supervisory attention and seek to resolve to maintain positive guest relationships.
• Be able to work a flexible schedule, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by management.

• A high school diploma or GED equivalent is preferred.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members.
• Must possess excellent guest service skills to effectively deal with guests.
• Must be able to obtain a Louisiana State Gaming Permit.

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Gambling Facilities and Casinos

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