Marketing Supervisor

Join to apply for the Marketing Supervisor role at Belle of Baton Rouge
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Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages
• Paid Time Off

• Build guest and team member positive relations
• Participates and conducts departmental meetings.
• Oversees the effective and efficient schedules while meeting staffing objectives and achieving guest satisfaction
• Demonstrates superior customer services in accordance with company and departmental standards
• Assists in the development of operational goals
• Supervision of staff in advertising, promotions, and players club
• Oversee all marketing initiatives including advertising, promotions, special events, entertainment, direct mail, social media, and digital marketing
• Answer all incoming calls and maintain knowledge of casino operations
• Communicate details of promotions and mailings with all departments
• Use casino tracking programs
• Provide feedback on guest preference and expectations
• Maintain knowledge of casino amenities and events
• Make announcements promoting upcoming events
• Know guest alcohol limitations and company policy
• Keep work area clean and orderly
• Adhere to regulatory, departmental, and Company policies and empower others
• Handle routine guest complaints and incidents with discretion
• Perform other duties as assigned
• Prioritize needs and manage resources effectively
• Report safety hazards, problems, or maintenance issues promptly

• A high school diploma or GED equivalent is preferred
• 1 to 2 years of supervisory experience, preferred
• Excellent teamwork, interpersonal, guest service, written, and verbal communication skills
• Professional demeanor and presence when interacting with guests and team members
• Flexible schedule including late nights, weekends, and holidays; shifts may change
• Excellent guest service skills to effectively deal with guests

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.