Executive Casino Host

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Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.

The Executive Casino Host directly represents the casino on the floor with players. The Executive Casino Host is responsible for establishing and maintaining relationships with patrons and promoting the gaming experience at the property. This position mentors and guides the Casino Host in the development of player relationships and retention. The Executive Casino Host is to be responsive to the needs of the patrons in a timely, friendly and efficient manner.

• Develop and nurture working relationships with players to provide a high level of customer service using a variety of methods
• Build and maintain player loyalty through frequent communication and handling player requests as appropriate
• Ensure player satisfaction by collaborating with Casino departments to meet player needs
• Full empowerment of comp Authority
• Make sound judgments and daily decisions regarding players' accommodations, amenities, and service requests
• Collaborate and coordinate with other team members on methods of promoting the gaming experience to target players
• Ensure the confidentiality and security of player information, player accounts, and Company proprietary information
• Coordinate and represent the Company at external functions and special events as directed
• Act as guest service liaison, handle guest opportunities, and resolve situations as necessary
• Strive to exceed guest expectations by delivering outstanding customer service
• Accept Credit Applications from patrons to be processed in the Cage & Credit Department
• Must be able to perform mathematical calculations and apply to practical situations
• Ensure all departmental documents are accurate, legible and complete
• Manage guest database and build reports as needed
• Works closely with Casino Hosts in the development of player relationships and retention
• Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department
• Learn and implement all rules, laws, regulations, and Internal Controls for the company
• Must be able to apply knowledge gained from training, education and work experience
• Must be friendly and courteous at all times
• Must be able to apply customer service standards as directed
• Able to satisfactorily complete assignable work requested by the Shift Manager
• Other duties as assigned

• High School Diploma/GED
• Must be at least 21 years of age
• 1-3 years of casino customer service experience, required
• 1 year of direct Casino Host experience, required
• Ability to work fast and meet deadlines
• Computer skills in Word and Excel
• Able to effectively communicate verbally and in writing in English
• Must be able to obtain and maintain a Louisiana Gaming License

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

• Entry level

• Full-time

• Management

• Gambling Facilities and Casinos

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