Slot Shift Supervisor

Join to apply for the Slot Shift Supervisor role at Bally's Baton Rouge
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Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent to discover strengths and develop them for continued growth within the company.

Benefits include:

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages
• Paid Time Off

Responsible for performing all duties according to the company policies, procedures, and internal controls. Observe slot play, process jackpots, correct minor machine malfunctions, and maintain patron relations. Provide a safe environment for guests and team members and deliver outstanding guest service.

• Participate in departmental and company meetings.
• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Efficiently correct malfunctions of the gaming devices and report them in a timely manner.
• Assume overall responsibility for the operations of the slot department during shift.
• Understand and use casino tracking programs; use computers to complete reports and look up player information.
• Ensure all slot reports are legible and submitted timely.
• Ensure team members on shift follow all department rules, regulations, and policies.
• Effectively report all areas of opportunity for team member coaching and training.
• Accurately calculate and monitor all guest jackpots.
• Observe all slot play and report findings in a timely and accurate manner.
• Answer questions about game rules and casino policies.
• Complete all reporting in compliance with internal controls and department policies & procedures.
• Know guest alcohol limitations and company policy regarding limitations.
• Keep work area clean and orderly.
• Handle routine guest complaints and incidents, resolving them to maintain positive relationships.
• Immediately report any safety hazards, problems, or maintenance issues.
• Perform other duties as assigned.

• A high school diploma or GED equivalent, preferred.
• 2 years of slot attendant experience, required.
• Excellent teamwork, interpersonal, guest service, written, and verbal communication skills.
• Professional demeanor and presence with ability to interact with guests and team members.
• Ability to obtain and maintain a state gaming license.
• Must be able to work nights, weekends, and holidays.

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.