Valet Attendant

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll work with a diverse set of coworkers who are enthusiastic about helping people find and enjoy entertainment. You’ll also be part of a company that cares about your career growth and provides support to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Greets customers, transports luggage to and from guests' vehicles, parks and retrieves customer vehicles while creating a seamless customer service experience with an upbeat and positive attitude.
• Initiates and engages in conversations with guests regarding all services across the company properties, including restaurants, entertainment, promotions, and events.
• Accurately completes luggage tags and valet tickets, including inspection of vehicles for prior damage.
• Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations.
• Practices lateral service by stepping out of normal job description to help guests and coworkers when business allows.
• Includes driving shuttles and working in coat check.
• Consistently maintains an upbeat and positive attitude with guests and coworkers.
• Consistently practices a sense of urgency throughout the shift, including sprinting to and from the valet lot.
• Adheres to regulatory, safety, departmental, and company policies, including Department of Transportation guidelines.
• Supports safety and accident prevention programs.
• Presents oneself as a credit to the company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

• Six months’ experience in customer service required.
• Must be at least 18 years of age and have a driving record that meets company requirements.
• Valid state driver’s license required.
• Must obtain and maintain a valid state responsible vendor permit.
• Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions safely.
• Must possess excellent interpersonal skills.
• Good oral and written communication skills; must be fluent and literate in English.
• Physically mobile; can lift up to 80 lbs. and perform repetitive motions such as pushing, pulling, reaching, bending, twisting, stooping, stacking, crouching, kneeling, and balancing.
• Must be able to tolerate second‑hand smoke, high noise levels, and bright lights.
• Compliance with all regulatory, governmental, and safety requirements.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences across 43 destinations in North America, online sports betting, and iCasino via ESPN BET™ and the Score Bet Sports book and Casino®.

Being an industry leader means more than offering fun; we are committed to values such as diversity, sustainability, and community impact.

We’re changing entertainment. Follow us.

Equal Opportunity Employer