Players Club Representative; Part Time

Join to apply for the Players Club Representative (Part Time) role at Bally’s Corporation

Bally’s Corporation is a global casino-entertainment company with a growing omni‑channel presence. Bally’s owns and operates 19 casinos across 11 states, a golf course in New York, a horse racetrack in Colorado, and holds OSB licences in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK expands its international reach. Bally’s also owns Bally Bet, Bally Casino, Bally’s Interactive International (formerly Gamesys Group), and a significant stake in Intralot S.A., a global lottery management and services business.

Responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, and any other questions a guest may have. Provides outstanding guest service to internal and external guests.

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Assist with reservations for events, promotions and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge regarding all aspects of the casino.
• Communicate details of promotions, mailings and other offers with all departments.
• Understand and use casino tracking programs.
• Provide valuable feedback on guest preference and expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Know guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area clean and orderly.
• Adhere to regulatory, departmental and company policies in an ethical manner and empower others to do the same.
• Handle routine guest complaints and incidents, and identify situations requiring supervisory attention, seeking to resolve all situations in a manner that maintains positive guest relationships.
• Work a flexible schedule as required, including late nights, weekends and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by management.

• A high school diploma or GED equivalent is preferred.
• Excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Professional demeanor and presence with the ability to interact with guests and team members.
• Ability to obtain a Louisiana State Gaming Permit.

• Top industry pay
• Tuition reimbursement
• 401(k) with company match
• Comprehensive health packages
• Paid time off

Target Salary Range: $14.00 per hour

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