Casino Host

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Join to apply for the Casino Host role at The Queen Baton Rouge

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.

Looking For Perks? We’ve got you covered!

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages
• Personal Time Off

CASINO HOST

The Junior (Jr.) Casino Host directly represents the Queen Casino & Entertainment on the floor and on the phone with players. The Jr. Casino Host is responsible for establishing and maintaining relationships with patrons and promoting the gaming experience at the Queen. The Jr. Casino Host is to be responsive to the needs of the patrons in a timely, friendly, and efficient manner.

ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)

• Regularly participate in departmental and company meetings and trainings.
• Strive to exceed guest expectations by delivering outstanding customer service.
• Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner.
• Must adhere to all Standard Operating Procedures (SOPs).
• Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
• Must be detail oriented and focused on the guest’s overall experience.
• Maintains confidentiality and security of company and guest information.
• Strong telemarketing skills and willing to make cold calls to potential and existing guests.
• Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
• Display excellent interpersonal skills in regard to working with diverse people and levels of authority.
• Multi-task to ensure tasks are completed accurately and in a timely manner, with minimal supervision, and show a sense of urgency no matter what the business volume.
• Communicate effectively with all internal and external guests while showing dignity, kindness, and respect to guests and Team Members.
• Ensure all departmental documents are accurate, legible and complete.
• Learn and implement all rules, laws, regulations, Internal Controls, and policies pertaining to the Player Development department.
• Must be able to apply knowledge gained from training, education and work experience.
• Must be friendly and courteous at all times.
• Must be able to apply customer service standards as directed
• Able to satisfactorily complete assignable work requested by the Shift Manager

Qualifications

• High School Diploma required
• Must be at least 21 years of age
• 1-year previous work experience within Casino guest services, preferred.
• Able to effectively communicate in English via verbal and written.
• Ability to work nights, weekends, and holidays.
• Strong organizational and time management skills.
• Must be detail oriented.
• Must work in a fast paced, stressful environment while being calm, and collected.
• Must be able to obtain and maintain a Louisiana Gaming License.

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Management and Manufacturing
• Industries Entertainment Providers

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