Demand - Senior Field Service Technician

Demand - Senior Field Service Technician

Join to apply for the Demand - Senior Field Service Technician role at ABB

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At ABB, we help industries outrun – leaner and cleaner. Here progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy; growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

Regional Service Manager - South

• Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA/AC800M Distributed Control System.
• Perform all periodic, routine, preventive maintenance and shutdown support as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).
• Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers’ behalf to optimize system performance.
• Maintain customer database by logging each call and the support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value‑add service to the existing contract.
• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow‑up” system with customers to ensure the technical advice provided was effective.
• Support projects for hardware and software upgrades, system modifications and additions, both on‑line and off‑line.

Remote – The role is contributing to the Process Automation Energy Industries Division in Houston, TX or Baton Rouge, LA area.

You will join a dynamic, talented, and high‑performing team, where you will be able to thrive.

• Associate level desired; minimum of 5 years of Electrical, Chemical, Mechanical, Computer Science, Automation, or Process Control related experience; or a special combination of education, experience and/or demonstrated accomplishments will be considered.
• A good working knowledge of Microsoft, networking, cyber security, and ABB 800xA/AC800M Distributed Control System is a plus.
• Work experience including: DCS systems maintenance, configuration, and process control. Selected resource will be taking care of customers in the South Region. ABB relocation assistance will be provided.
• Travel required – 80%.
• Applicants must speak fluent English and have a legal driver’s license.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition.

Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start‑up and throughout the entire plant lifecycle.

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental…