Learning Specialist

A Day in the Life:

The Learning Specialist is responsible for the delivery of learning activities focused on standard new hire training and other training activities. This may include sales, management and professional development for our employees. This role has an impact on our global training programs, new hire performance, customer satisfaction, employee engagement and development.

The salary range for this position is starting at $55,000.

• Demonstrates excellent facilitation skills and a passion for delivering high impact learning sessions
• Ability to influence others, drive a strong learning agenda and partner with business leaders
• Facilitate the integration of content with the knowledge and experience of the learners
• Act as a learning expert after training to reinforce concepts and effective application of methodology
• Partner with business leaders to identify capability gaps and opportunities for business improvement and personal development
• Leverage blended learning approaches and delivery recommendations to meet learning requirements for ongoing development and maturity of the organization, ensuring they are aligned to wider organization goals
• Ensure best practice approach to learning and development across all Global Learning initiatives
• Collaborate with Global Learning team, as assigned, on various projects and learning activities
• Assist in providing support for new-hire classes in relation to technical/logon issues during training
• Ensure consistency in following new-hire agenda and promoting engagement in virtual new-hire training
• Provide training across the organization in RAC/HLE/Customer Care and other areas, as assigned and trained
• Evaluate training solutions to assess impact of learning programs in terms of learning on the job and ROI

• 2 years’ experience in Learning and Development or related training background experience
• Bachelor’s Degree in Human Resources, Education, or other related field preferred, or equivalent