FranU Student Success Coach; Title III

The Student Success Coach for Critical and Gateway Courses will provide individualized academic support, coaching, and mentoring to undergraduate students enrolled in foundational, high-impact, or challenging courses that are essential for progression in their academic programs. This position is dedicated to enhancing student retention, persistence, and graduation rates by focusing on students in courses identified as critical for academic success or as Gateway requirements for degree advancement.

The Student Success Coach collaborates closely with faculty, staff, and campus partners, and operates under the supervision of the Director of Student Success. #CB

• Mission Advancement - Actively engages the Catholic and Franciscan mission and identity of Franciscan Missionaries of Our Lady University by modeling the Franciscan values, honoring the legacy of the founding congregation, promoting justice for the communities we serve, and integrating the Catholic and Franciscan intellectual traditions in programs, courses and services
• Student-Centered Coaching - Provides personalized academic coaching and mentoring tailored to the unique needs of students in critical and Gateway Courses, fostering a supportive and encouraging environment
• Proactive Intervention - Identifies at-risk students early and implements individualized success plans, regularly monitoring progress and adjusting strategies, as needed
• Collaboration and Communication - Works effectively with faculty, staff, and campus partners to ensure seamless support and timely referrals for students
• Program Coordination - Facilitate workshops, group sessions, and other programming that addresses academic skills, professional development, and wellness for students in critical and Gateway Courses
• Maintains accurate records of student interactions and outcomes, using data to inform coaching strategies and contribute to program evaluation
• Equity and Accessibility - Ensures all support services are accessible and inclusive, adhering to institutional non-discrimination and Americans with Disabilities Act (ADA) policies
• Participates in formative and summative evaluation of coaching practices, seeking feedback and implementing changes to improve student outcomes
• Professional Development and Ethics - Engages in ongoing professional development, maintains confidentiality, and upholds ethical standards in all student interactions
• Other Duties as Assigned - Perform other duties as assigned

EXPERIENCE

• Experience working with student support or student life programs in higher education, preferably with students in high-impact or Gateway Courses;
• Demonstrated expertise in academic coaching, mentoring, or retention strategies

EDUCATION

• Bachelor’s Degree or higher in Education, Counseling, Student Affairs, or a related field

SPECIAL SKILLS

• Strong interpersonal, organizational, and communication skills;
• Commitment to equity, inclusion, and student-centered service