Club Manager

Join to apply for the Club Manager role at Com For Care  Home Care (Raleigh, NC)

Reports to:

District Manager

Status:
Full Time/Supervisor/Exempt/Non-Exempt

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring all team members provide great customer service.
• High involvement in front desk tasks: greeting, welcoming members, gym tours, and member service issues/questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Complete manager portion of onboarding in Paycom for new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.
• Customer service – communicate and interact with customers (including coworkers and the public) in a way that exceeds expectations.
• Listening – actively listen, empathize, and solve problems with customers.
• Problem solving – recognize, define and analyze problems; encourage alternative solutions; plan to resolve situations; seek assistance if needed.
• Diplomacy – demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication – maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift 50 lbs less than 30% of the time

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Teamad
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities